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Business Profile

Energy Service Company

City Power and Gas, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not informed that my contract was expiring. Regardless, when my contract expired with other alternate providers I was put on a month to month plan which was similar or slightly higher than what I was paying. The current utility I use, Orange and Rockland is charging 9 cents per unit on a month to month basis. I checked other gas suppliers and on a month to month basis they are the same or a a few cents higher. City just charged me OVER 20 Cents per unit which is usurious and outright thievery.

    Business Response

    Date: 04/23/2025

    City Power and Gas values its customers and their experience with us. We have internal processes that ensures every customer who is coming up for renewal receives written notice by mail as specified by ********************************** Uniform Business Practice. The renewal package sent gives the customer options to choose a new plan or be returned to their default utility.

    After receiving a call from the customer, our customer service department listened to his concerns and promptly cancelled his account and returned his account to his default utility, at no charge. In addition, we refunded the customer the difference between what he paid with us verses what he would have paid with his default utility making him whole. 

    We are committed to providing exceptional service to our customers and work diligently to ensure our customers are satisfied with our service. 

    Customer Answer

    Date: 04/25/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** *********



     

City Power and Gas, LLC is BBB Accredited.

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