Complaints

This profile includes complaints for CJ's Car America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CJ's Car America

  554 State Route 31 Bridgeport, NY 13030-9712

• 

  CJ's Car America

  8665 Brewerton Rd Cicero, NY 13039-9404

• 

  CJ's Car America

  2293 Genesee St Canastota, NY 13032-4071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership cjs car america financed me a car that has holes in the frame I did not know of this issue till I took the vehicle to a kia dealership to get the recalls done on it and they brought it to my attention I took it back to original dealership to address problem the owner then tryed to fix the frame and told me if it doesn’t pass inspection bring it back to them I did this and it did not pass I brought it back to them several times to cjs car America to resolve issue the owner offered me a deal told me to find a car for 4000 and we would be done with issue because the car will not pass inspection and I have only had the car one year the owner then went back on his word when I told him I found a car and proceeded to tell me he had a better deal he offered me a car that was in bad shape as the car I have I have made several attempts with cjs car America to resolve this issue peacefully with them no mechanic will touch my car they said it’s too far gone when I ask the owner at cjs car America who passed the inspection or how it passed inspected when I first got the vehicle no one wants to answer I’m very upset because I trusted this dealership to provide a road worthy vehicle I even have a extended superior warranty on this vehicle and it does not cover the frame several mechanics told me one year of owning this vehicle did not do this to this car I then called cjs car America and spoke to owner named Chris and he told me I had the vehicle one year and it served its purpose meanwhile I am paying on a vehicle that I can not drive that I owe 5000 on only had it a year have 3 jobs to worry about getting to paying this one and that one to take me to work this is not fair this is not right and this dealership was aware of the damage to this vehicle and gave it to me anyways and did not tell me they took advantage of me

  Business Response

  Date: 07/11/2025

  BBB spoke to the business and the following was relayed: She came to us with a specific budget (around $4000) and wanted to get into something newer.  She was driving, I believe, a 2012 ***** **** when she came to us.  I worked for weeks to help her get into a 2016 ***** ****.  I got her financing through a credit union at a great interest rate.  All the credit union said, was that she would have to set up a payment plan to pay off current debts that she owed on.  I sold her this good car and she drove it for over a year and a half.  The car had 170,000 miles on it at the time of purchase.  The car was fully inspected and passed inspection before it was sold.  There is no way around faking an inspection in NYS.  The car legally passed inspection.  She did not purchase any warranty and any vehicle sold with over 100,000 miles on it at the time of sale do not come with any NYS Lemon Law protections.  So now, a year and half after she bought the car she wants us to repair it for free or refund her.  That is just not reasonable.  We did our best to try and go above and beyond for her by getting her into a good car in her price range and with her credit.  And we'd be happy to continue working with her, but there is going to be a charge for any repairs needed.  Thank you for the opportunity to respond.   

• Initial Complaint

  Date:10/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the month of October I went car shopping and was drawn to CJ's Car America by an ad on ******** marketplace for a 2013 ****** **. I called them about this car and was told that they were working with someone else trying to get it and that they had left a deposit. I asked to be notified if the deal fell apart as I really wanted that car.
  
  A couple days later on 10/22/24 they called me and said they were tired of waiting and it was mine if I wanted it. They asked for a deposit over the phone to hold it while I worked out financing at my bank. I provided a $200 deposit over the phone and Justin from the Canastota location sent me back a picture of the receipt via text message. I was also illegally charged a fee that I was never even made aware of for them running my debit card (illegal in NY to charge this fee period). The total of the deposit was $206.50.
  
  The next day I went down to the location and asked to drive the vehicle (I was denied this the first time because it was being held for someone else at the time) and to pick up the purchase offer for my bank to take a look at. I was asked to sign the purchase offer, but declined stating that the form meant that the sale was binding once I signed.
  
  The bank ultimately decided that the NADA value of the car was too low ($7250 approx.) and they were asking for $10,500 - so they wanted much more money down than the $1000 I had been planning on providing. I even attempted to let CJ's Car America try to get me alternative financing. They were not able to do so.
  
  I asked for a refund on my deposit from Justin at CJ's Car America after receiving this information. He declined, stating that "The deposit was to hold the car, we did that."
  
  I want my deposit money back please. As is the law under these circumstances.

  Business Response

  Date: 12/03/2024

  BBB spoke to the business owner and the following was relayed: Our company policy is that deposits are non-refundable.  However, we make an exception for this customer.  Please have the customer contact us at ************ so can confirm his mailing address and provide the refund. 

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle less than 90 days ago within that 90 days. I have already had to replace the battery. Had to bring the car back to the dealership three different times due to engine light being on speedometer not working and a lot of noise in the rear end he is continuing to tell me that the car has been fixed when it’s picked up it is not Told me to take it someplace else to have it fixed, but it would come out of my pocket

  Business Response

  Date: 07/15/2024

  Miss ********* purchased her vehicle in March. She had a couple concerns that we took care of, including giving her all new tires.  We later repaired her instrument panel well after the initial 30 day warranty expired at no cost to her. 
    The problem is that we don’t have loaner cars and the customer can’t leave her vehicle without one, so it is difficult to coordinate service work. The initial 30 day warranty is expired, however the customer does have an extended service contract to assist with future repair needs.
     We would be happy to service her vehicle If she can drop it off and make alternative transportation arrangements. I did advise Miss ********* that she can have repairs done closer to home at a shop of her choosing that might be able to accommodate her with a loaner vehicle. 

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 28th 2023
  Purchased two vehicles from them
  Since purchasing one of the vehicles engine/motor has blown and needs to be completely replaced. The other vehicle is having some issues as well.
  Has tried to contact owner multiple times and never receive a call back, and always seems to be "unavailable"
  Seeking a resolution for being sold two "lemon" vehicles

  Business Response

  Date: 11/21/2023

  I have spoken to Mrs. ******** a few times over the phone.     The vehicles that she purchased came with a 30 day warranty. At the point of sale we offered an opportunity to purchase extended service contracts but she declined to purchase one for either of her vehicles. I have no record of servicing either of the vehicles in question since then and no knowledge of any maintenance she may or may not have done over the past 9 months. Without an extended service contract in place to assist in paying for the repairs, our hands are tied. However I did attempt to assist her in finding less expensive parts but that is all we can do at this point.    We cannot offer her a refund. 

• Initial Complaint

  Date:02/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car is a wreck,I bought from George at cjs car america, and I've had nothing but problem,my girlfriend also bought hers from George at cjs and nothing but problems,there macanics don't know about cars,quike fix and temporary fix.

  Business Response

  Date: 02/06/2023

  This is the first I'm hearing of any unresolved issues. Mr ******** has purchased 3 vehicles from me and I have always stood behind them . He purchased his last vehicle on 01/24/222  and at the time of purchase he got a 60 month 100000 mile extended warranty with lifetime engine and transmission coverage. I'm not certain what his issues are but after dialing ************ the number he listed is no longer in service,. 

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on October 9th 2022 we went to look at a 2005 motorhome being sold by CJ's car america in bridgeport,ny , we looked it over and decided to purchase it and gave them $1000.00 deposit and said we would be back on the 15th to pick it up, it needed to be inspected and the heat fan motor replaced ,CJ called me on october 19th and said repairs were done so I told him we would be down on saturday the 15th of october to pick it up he said ok. mind you this is an hour and a half each way, when we got there it was not ready not inspected or registered and Cj was out riding his motorcycle that day his son was left in charge of the business and knew nothing about us coming, so we left and then I called later that day and said we changed our minds and want our deposit back, because this is no way to treat customers and poor business, I have called several times and left messages and no one returns my calls and now the motorhome is back up for sale on the internet and I have yet to get my deposit back, so I need help getting my money back.

  Business Response

  Date: 11/18/2022

  Refund was given 11/4/2022.