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Business Profile

Recreational Vehicles

Fire Island Pedicab

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

This profile includes complaints for Fire Island Pedicab's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fire Island Pedicab has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I wrote a Goggle review about an experience I had with this company in Summer 2022. I was left standing at the Kismet pick up point one evening. One pedicab had just left and I approached the other cab that was there, occupied by the driver. A woman was getting in on one side and I was entering the other side of the cab. The woman said to me "oh no you can't get in my boyfriend is coming and there is not enough room". Fine l said I will wait for the next pedicab, well within ear range of the driver. The boyfriend arrived and the pedicab departed. I waited and waited and now it was getting dark. No pedicab ever arrived to retrieve me. I have a torn Achilles tendon and believe me it was a horror getting back to my vehicle at *******************************************. The ** Pedicab driver employee should have either informed the woman I was getting into the pedicab for the transport back to Field 5 oR at least have informed me that it was the last cab. I would have found alternate means instead of waiting there for as long as I did.I wrote the negative review on Goggle. Never received any form of acknowledgment let alone apology. I wrote to the owner of the company and sent three letters to him and two email as well to follow up if ** Pedicab was at least aware of what had transpired,( as they were duly informed several by several means of communication) all without the courtesy of a response. My time is as valuable as any others and I do not appreciate the lack of courtesy of at least an acknowledgment to first my Goggle review and thereafter to my letters and email asking for same. I have uploaded copies of the letters and emails I wrote as well as the actual Goggle reviews. This complaint is being filed now because I have not had any response from Fire Island Pedicabs to any of my letters or emails over the course of time since this occurrence.

      Customer Answer

      Date: 12/24/2023

      Better Business Bureau:

      At this time, I have not been contacted by Fire Island Pedicab regarding complaint ID ********.

      Sincerely,

      *************************

    Fire Island Pedicab is NOT a BBB Accredited Business.

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