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Business Profile

Auto Parts

Kaizen Lighting LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered headlights on the 1st of February 2023. Have been promised the lights would be delivered dozens of times. Received a UPS tracking at some point, the package was never dropped with UPS, so the tracking code just expired.

    Have and e-mail thread consisting of over 93 emails, stopped replying on the 9th of November.

    Either finish the job, or refund.

  • Initial Complaint

    Date:10/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of custom headlights for +900$ in March of 2023 and I have not received them yet to this day the ship date kept getting pushed back and honestly I'm an oilfield worker and I dont have time to be trying to track this guy down i just want my money back !

  • Initial Complaint

    Date:09/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original correspondence promised delivery of product on 3 months (end of April). Seller promised each month it will ship and photos of progress but never provided anything. Twice printed shipping labels saying items are ready to ship and will be dropped off but did not ship. Used these shipping labels to give appearance progress is being made. Also when shipping information did ship it was a printed copy of the invoice.

    On 7/31, a phone conversation was had and Seller said if item did not ship by end of August, a full refund would be provided. Seller now will not provide a refund or product.

  • Initial Complaint

    Date:08/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased 1/13/23 a set of custom headlights for $850 plus $43.95 for shipping. keep getting dates of completion and even a tracking number at one point but it never got picked up and eventually got deleted. dates keep coming and going and emails keep saying just running behind. order number is ********

  • Initial Complaint

    Date:01/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased headlights from Kaizen on 11/22/21 in the amount of $784.80. In the beginning excellent communication was made aware of that it would be end of January 2022 before they shipped. Have made numerous attempts and here we are over a year later no product no response. Send me my product or give me my money back. Will be contacting my bank today to start a dispute. I also made numerous attempts to contact about me moving and needed to update my address.

  • Initial Complaint

    Date:12/14/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted pre-order payment for a product (cup holder for a ******* *******) from Kaizen Lighting LLC in the amount of $124.60 on 8/5/2022 (order confirmation number *******). Kept in contact with seller about when this item would be shipped. Was notified on 11/17/2022 that it was being shipped that day, however never received the product. Requested an update, delivery of product, or refund of purchase price by 12/9/0222. However, no response from seller or refund received after 11/17/2022. All communication is in my possession if needed. 

    Customer Answer

    Date: 01/06/2023

    This issue has been resolved and the complaint may be closed. 

  • Initial Complaint

    Date:08/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for headlamps for my vehicle in January of 2022. I was assured the lamps would ship within a week. I have back and forth emails with the business that include several promised shipping dates that were never fulfilled. As of August 2022 my.order is unfulfilled. I'm contemplating pressing fraud charges through the local authorities in New York at this point.

Kaizen Lighting LLC is NOT a BBB Accredited Business.

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