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Business Profile

Martial Arts

Master Lim's Taekwondo Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/08/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid in full for a year ($1326.00) of Taekwondo lessons on February 16, 2022, and Master Lim was arrested on May 31, 2022. His doors were closed from that date forward. I only received 3 ½ months (2/16-6/2) of services ($386.75). The difference is what I am asking to be reimbursed, 8 ½ months owed ($939.25). There have never been any signs on the storefront since his arrest if he will be reopening, nor did he reach out to any of the students or parents to notify them that his place of business is closed. On July 15, 2022, I observed individuals taking gear out of his business and placing it into vans. There is still signage on the outside of the building, however, he has not opened his doors since his arrest. On July 12, 2022, I filed a dispute and I saw an address of 80 Talamora Tr., Brockport, NY on one of the Discover’s paperwork. I know that area to be residential, so I drove by on July 18, 2022, and observed a for sale sign in the front lawn. I also, looked online and saw that the house was on the market shortly after his arrest. I’ve tried calling (585-637-4321) his business phone multiple times prior to filing a dispute with no answer and now the line has been disconnected. I drove by his business on August 3, 2022, around 4:30am on my way to work and observed even more gear missing. I will attach those photos along with one from his website of what the academy looked like prior to him closing his business without notification. With all this information it appears to me that he has no intention in reopening his business and thus not fulfilling his contractual agreement. I will submit all necessary paperwork to show my evidence. Thank you for your time. Regards, Al

    Business Response

    Date: 08/10/2022

    Attached is a photo of the relevant section of the contract, signed by all students or their parent/guardians.

    Business Response

    Date: 08/16/2022

    This is a selection from the contract which all students or their parent/guardian signed before becoming members. It indicates that buyers are not entitled to refunds if the business ceases to operate.

Master Lim's Taekwondo Academy is NOT a BBB Accredited Business.

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