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Business Profile

Pet Grooming

Diesel Dog Grooming

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/16/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to a couple of grooming places and Diesel Dog Grooming could get ****** in the quickest. Her appointment was on 3/7 but that morning I was told it had to be rescheduled to 3/11. I prepaid $120 as that was roughly the cost of service in the past. I dropped ****** off on that day and told them I wanted tassel ears, poms on the legs, and clean face and feet. Short all over. No one told me this groom would be too complicated, difficult, or it wouldn’t look good. I was told it would be about two hours. I was told to come get her 4.5 hours later. I did so and when taking her to the truck I immediately noticed her face didn’t look shaved at all. I tried to go back in and the door had already been locked. They did reopen it and shaved her face. I got home and her face was a mess. I took a video and reshaved it. Over the rest of the day I noticed her coat was dull and skin was flaky. This is abnormal. I realized it was due to the shampoo not being rinsed out correctly. I also noticed several other areas which were uneven and choppy in the groom. I then decided to reach out to Rachel via Facebook messenger. I was seeking a *partial* refund due to the inconvenience. Rachel only offered to rebathe her. My house to Diesel is 30 minutes away each way. I wasn’t going to drive that distance for simply a bath. Rachel became hostile when I stated what I was looking for. When I told her that I would submit a claim to Venmo if she wasn’t going to do a partial refund, she blocked me on messenger. Then she unblocked me when she saw I followed through. I didn’t want the drama so I blocked her. She then began text messaging me at 11pm. I included those messages as well. Again, I had no problem with ******’s groom being imperfect. It happens. Groomers have bad days. Dogs are unpredictable. I planned on using Rachel/Diesel again, continuing to recommend her, and had no issues as long as she made it right. And she did not. Instead she became rude, hostile, and aggressive.

Diesel Dog Grooming is NOT a BBB Accredited Business.

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