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Business Profile

Appliance Installation

Technology Integrators

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I engaged ****************** an Audio Visual contractor who invoiced me under the business name Technology Integrator's, to provide equipment and installation services at a home at ***************************************************. Note this address is different from my main *** address listed with this complaint. He invoiced me a total of $18,021.99. Per his requests, I paid most of this in advance, $16,756.00 between 1/17/22-5/7/22. He delivered a small portion of the purchased equipment and did a portion of the labor in Spring 22. But the majority of the equipment and services were undelivered. Between May and August 2022, he missed at least 10 promised appointments. Sometimes he was simply a no-show. Sometimes he canceled at the last minute. One time he came for about an hour when he promised to be there all-day, at a time when I could be there to meet with him. By mid August, I had had enough and told him I wanted to terminate his services and be reimbursed for his undeliverables. He agreed to this verbally and over text message. This began a round of broken promises on refunds. I attach a log of my payments to *** ***** along with his invoice with delivered items boxed in red. I am also attaching one example of his texts in which he promised payment (he did not deliver on the promise). He owes me $10,759.90 in undelivered equipment and services.

    Customer Answer

    Date: 10/17/2022

    Better Business Bureau:

    At this time, I have not been contacted by Technology Integrators regarding complaint ID ********.

    Sincerely,

    ***********************

Technology Integrators is NOT a BBB Accredited Business.

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