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Business Profile

Auto Services

Westchester Avenue CW & Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On approx. 3/31/22 my car was serviced at Westchester Avenue *************** for an oil change. On approx. 5/22/22, my check oil/engine light came on while driving home from work and I pulled over to the side of the road. Subsequently, because this after business hours, the car was towed to my home (*** *******************, ********, ** *****). Over the next following weeks I made numerous attempts to have my car towed to a ******* dealership for warranty service - the car was not accepted until 6/18/22. Once ******* was able to perform diagnostic tests, it was determined that the engine needed to be replaced due to an oil leak that caused all the oil to run out of the car. Pointedly, this oil leak occurred as a direct result of an improperly installed drain plug - the drain plug was improperly installed by Westchester Avenue *************** (**** Westchester Ave, The Bronx, ** *****). I received an email/memo from ******* stating the above, then I re-visited Westchester Avenue *************** to request for the company to cover the expense of replacing my cars engine. On 7/16/22 (at approx. 11:45am) I spoke with a supervisor by the name of ****. **** informed me that I was beyond the (60) days period, therefore my car was not warranted/covered. I explained to **** that the initial incident occurred within the (60) days period, that I had needed to wait for my car to both be accepted and given a diagnostic test prior to being informed that his company was at fault - due to the improperly installed drain plug. **** reiterated the (60) days policy, provided me with a copy of my receipt, and we ended our conversation. The car referenced is a gray, 2018 ******* Ioniq Hybrid, license plate *******. The cost for a new engine to be installed is approx. $8,800.

Westchester Avenue CW & Lube is NOT a BBB Accredited Business.

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