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Business Profile

Billing Services

BTNCharge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BTNCharge made an advertisement on ******** to give ****** Pass for $1 and fraudulently tricked into getting signed up into their AutoPayment/Recurring Payment system. They charged my credit card for $1 in Jan 2023 but never sent me ****** Pass. Then they charged my credit card for $44 on Feb 2, ***************************************************************************************** service from the merchant. My bank mentioned my transaction dispute request was rejected and cannot get me refund from the merchant. My bank advised me to work with merchant directly to get back my $45. I have emailed merchant and they replied saying the refund has been issued to me which will reflect on my card in 5-7 business days. It is not yet confirmed that I have received my refund. This merchant doesn't have presence on ****** Maps and there is no place to leave them a review for the frauds they're doing with innocent people.

    Business Response

    Date: 02/10/2023

    Hi,

     

    It was clearly stated on the promo page as well was the terms and conditions that you agreed to that there would be a recurring charge if not canceled. 

    I can see that a refund was already issued for the charge, so it should reflect in your account soon.


    ****

    Customer Answer

    Date: 02/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


    Hello BBB

    Thank you for your support. I can confirm that ************* has refunded me $44.00 on Feb 7, 2023.

    Regards
    *****


BTNCharge is NOT a BBB Accredited Business.

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