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Business Profile

Cell Phone Repair

Izzy's Wireless Cell Phone Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/19/24, I took my cell phone there to get it fixed. I paid $300 cash. First, they lost my SIM card and tried to claim that I lost it. After I picked up my phone, it wasn't fixed, so I went back the next day to either have them fix it or get a refund. They claimed I never paid them. I made a huge mistake by not getting a receipt. I'm afraid they stole my SIM card to have access to all my information on my phone. And now they won't fix my phone or refund my money. After the fact, I see many bad reviews about them on ******* They are professional scammers!

    Business Response

    Date: 05/09/2024

    The customer came into the store to fix his ********************** screen and charging port. We quoted him $300 and he paid for the work. The work was completed and the phone was tested, everything is in working condition. The charging port also comes with a warranty for one year. The only way we can issue a refund is if the customer brings the ********************** back and we remove the parts and work weve done. That would mean removing the new charging port and new screen, putting back the old port and screen leaving the phone in its original state the customer brought it in. Thats the only resolution we can offer.

Izzy's Wireless Cell Phone Repair is NOT a BBB Accredited Business.

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