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Business Profile

Cemetery

Woodlawn Cemetery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    At this time, I have been contacted directly by Woodlawn Cemetery regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     I was contacted by Woodlawn Cemetary on 05/24/2024 at 1:21pm by telephone. The company apologized and promised to rectify the problem the following week, indicating that they would send some kind of correspondence to me. To this present time, I have not received any communication either by telephone or email.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ******************************

    in order to obtain a receipt of complete payment. Lastly, I am now encountering difficulties to add another name to my contract. These occurrences have made me quite suspicious of their business practices. I strongly feel that I am not the only victim.My account #***** : ID #***** and a number in red #*******.Your prompt and urgent attention is greatly appreciated in rectifying this ongoing and disturbing problem.

    Business Response

    Date: 06/20/2024

    The Woodlawn Cemetery appreciates the opportunity to respond to the issue raised by this complaint.  Woodlawn and its employees are committed to a high standard of excellence consistent with our 160-year tradition of exceptional service and care.  We strive to provide a positive customer service experience for every lot owner, their family members, and the many visitors to our beautiful grounds.  Of course, record keeping is very important to a business such as Woodlawn, as our records must be maintained in perpetuity.  As a result, the document-intensive exercise requires several different steps and double-checking to ensure that all actions are consistent with statutory and regulatory requirements.  In light of the issues raised by the complainant, Woodlawn expedited the process by sending you the requested Designation Affidavit on May 28th and followed up on June 11th,and again on June 20th and are awaiting the return of the completed transfer documents to complete your request.

Woodlawn Cemetery is NOT a BBB Accredited Business.

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