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Business Profile

Delivery Service

Salcedo Cargo Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: February 8, 2025 Amount paid: $900.00 (fridge) + $57.15 (tax) + $650.00 (shipping)Total: $1,607.15 USD Business commitment: Deliver a fully functional fridge to my home in the *******************Problem description:The item arrived visibly damaged and was immediately returned by the same Salcedo Cargo delivery staff I never unpacked or used the fridge. Despite repeated follow-ups, I have not received a refund or a functional replacement. I was verbally promised a new fridge but over a month has passed without any result. The supervisor treated me with disrespect, stating "you'll have to wait; we dont do what you say here", and no further solution has been offered.I am requesting:Full refund for the fridge, tax, and shipping: $1,607.15 Compensation for loss of use and emotional stress: $350.00 Total amount claimed: $1,957.15 USD I am providing this complaint as the last step before taking legal and regulatory actions.

    Customer Answer

    Date: 06/16/2025

    Better Business Bureau:

    At this time, I have not been contacted by Salcedo Cargo Express regarding complaint ID ********.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im have been sending boxes with necessities to the ****************** with the company Salcedo Cargo Express for over 10 years. I sent 3 boxes full of food, clothing and medical supplies on January 13, 2024. They usually arrive in the ****************** in 2 weeks, but they have not arrived and its been 1 month. When I call the company they have given very poor customer service. They are rude, and do not give me enough information about the whereabouts of my 3 boxes. During the last phone call I made, they claimed that the boxes are being held by customs agents here in *****************, and so they have not left the country. They are saying they can do nothing about this, but if this is the case, they should have made me aware of this much sooner and shown better customer service. At this time, I want my boxes to be delivered as soon as possible and if they are not going to be delivered, I will need a refund of the amount paid to send the boxes ($200 receipt attached) and the value of the items contained in the boxes reimbursed to me (over $2000). I am willing to seek counsel to settle the $2000.

Salcedo Cargo Express is NOT a BBB Accredited Business.

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