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Unpakt, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Unpakt.com to find a mover to complete a move in 2022, and the brokering of the move was handled by Unpakt, with the moving company that took the job ******************* in ** (Did the physical move). I paid Unpakt.com directly in April 2022 - I was billed in advance, and the website/account shows me that I pay them directly, they pay the mover. On May 11, 2024 I received a certified letter from the mover, *******************, that I owe the full amount of their charges for the move of $4,400, apparently not paid in the past 2 years by Unpakt. The letter does not explain any attempts they made or not to collect from Unpakt. Several attempts to call customer service and email to ******************** have been unsuccessful. They do not answer the phone even during their posted live service hours. The mover has sent me a part of the bill of lading with a clause highlighted that if they extend credit for the move, that I am ultimately still responsible for payment if they are otherwise unpaid. Move ID with ********************: MPID:******

Unpakt, LLC is NOT a BBB Accredited Business.

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