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Business Profile

Event Center

B&S Event Space

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I decided to book this space for my Babyshower that took place February 19, 2023. I was told with food, 4 staff, clean up/set up and decoration the cost would be $6000 since the event was on a Sunday. It sounded reasonable so I sent my deposit via Zelle in November 2022. Things started getting unprofessional when I asked for the contract in writing for the entire month of December 2022. I was constant receiving excuses from the owners partner about them not being available etc. when asking if my event was still secure, I was told not to worry about the contract. Me being pregnant I figured I have proof of payment so I should be fine. Everything was paid in full including $200 for a **. The week of the event I reached out on a Tuesday (2/14/2023) to find out the time on Thursday (2/16/2023) when I could drop off beverages. I received no response from the partner for over 24 hours, so I reached out to the owner who said to come in between 6-8pm on Thursday. I have my car packed on Thursday and tell both I am on the way to the venue at 7pm. I get a voice note being told that they arent there (one was in the hair salon and the other was in **). Eventually they sent someone to open up the door and I left the beverages. Day of the event which started at 6pm, at 6:30pm they were behind schedule. Vending machine and scooter visible to the public, ** cancelled and I was not informed until about 9pm. The partner of the owner served herself food first and turned on a hookah. There was no apology. I was told I would get $200 back for the ** that did not attend. It has been 5 days and the owner has not sent me the money. We attempted a peaceful conversation regarding compensation and he was rude and dismissive and attempted to force me to meet in person which I refused.

B&S Event Space is NOT a BBB Accredited Business.

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