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Business Profile

Freight Forwarding

Maria's Cargo Express Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Forwarding.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been very irresponsible, they stole many valuable things that I sent in my boxes in a shipment to the ******************. They stole all the most valuable items that were for my family. And they didnt do nothing about it

    Business Response

    Date: 11/21/2023

    We disagree with the client's complaint. As per our operating procedures we take pictures of the shipments when delivered. The pictures we took at delivery shows the 3 boxes were closed. The client/sender declared 3 boxes of used clothing. The recipient signed off and included their ****************** ID number stating that all merchandise was received, that it was in good condition, and that they were satisfied with delivery. We strive to always do right by our clients and ensure their shipments arrives in good condition. 

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Description of Complaint:June 8, 2022, ***** cargo Express services was used to deliver a 50-inch ** to ****************** on 6/8/22 Tv arrived in damaged condition the screen arrived with a dented side and a scratch on the upper left side of the screen. *********** did not package the ** when the came to pick it up and took it as is, ensuring me that the tv would be protected and packaged well at the company before shipment ..,, *********** is not taking responsibility for damaged Tv and i have not been refunded for this... I called multiple times asking for solution and they refused to come to any solution ..I would like a refund on the amount i paid to have this smart tv delivered. $350.00 charges for delivery overseas ** 50 INCH SMART ** There's a Foto of tv before pickup and receipt does not say screen damage

  • Initial Complaint

    Date:08/10/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 8, 2022 ***** cargo Express services was used to delivered a 50 inch ** to ****************** on 6/8/22 Tv arrived in damaged condition the screen arrived with a dented side and a scratch on the upper left side of the screen. *********** did not package the ** when the came to pick it up and took it as is , Ensuring me that the tv would be protected and packaged well at the company before shipment ..,, *********** is not taking responsibility for damaged Tv and i have not been refunded for this.. I called multiple times asking for solution and they refused to come to any solution ..I would like a refund on the amount i paid to have this smart tv delivered .$350.00 charges for delivery overseas ** 50 INCH SMART **

    Business Response

    Date: 10/12/2022

    At ******* Cargo Express we strive to provide exceptional customer service and ensure clients receive their merchandise in great condition. At delivery we ensured the ** was functioning properly. The recipient examined the ** and signed off satisfied with delivery and our service. Clients did not voice any concerns or dissatisfaction with the shipment until after delivery. As a courtesy, we will provide the client with a replacement of the ** 50 inch smart tv. We will reach out to the client with next steps and expected delivery of replacement.

Maria's Cargo Express Inc. is NOT a BBB Accredited Business.

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