We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gift Baskets

Edible Arrangements Store #1656

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Baskets.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order online may 15th, for delivery to my girlfriend on our 4th anniversary. Called the 23rd to get information on delivery times for the following day, was told call back day of delivery so i did. Was told too early deliveries go out around 11:30. Called later was told delivery would be 11:30 to 2pm which sounded great since they are 15 minutes away by car. I called around 1pm and was told 1pm to 5pm delivery. I got mad and told them it better be delivered before we go out for our anniversary. I get a call at 615pm from delivery guy telling me he is at the door. Ask me if he wants to leave it on the floor or tale it back with him since no one was home. He was **** enough to send me a photo of the fruit basket some dipped in chocolate wrapped in plastic. I told him no since hallway is hot, its after the hours i was told and we won't be back for hours. I put in a cancelation, then called the location 3 times more twice on thursday and once on friday since i was given the run around and the manager only works during the week yet it was thursday and friday when i called for my refund. I was told by customer service their manager can offer redelivery, my pick up or store credit. I said no to all and want the manager to call me back. Was told they dont have a policy on time, yet i told them custoner service told me 2 different times on May 24th, yet showed up way after when they are soo close by car. Still no refund and just excuses. Anniversary basket paid for but no goods or services. Contacted paypal and edible arrangements. Never using them again so why would I want store credit and they ruined one of my surprises for my gf who is now my Fiance.

Edible Arrangements Store #1656 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.