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Business Profile

Hardwood Floors

Globus Cork Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My contractor ordered approximately $3K worth of cork flooring on my behalf for our gym floor. More than six months later and many, many phone calls and emails later, we still have no cork flooring. Every time we get a rep on the phone or by email, they indicate that the materials are about to be shipped out. Our only recourse has been to request a refund through our credit card, similar to a fraudulent charge. At this point, we have to move on with our home reno project with another supplier.

    Customer Answer

    Date: 04/10/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Globus Cork Inc. has been resolved.

    Hello,

     

    I HAVE heard back from the company, and the issue was resolved, but they still acted in a very unprofessional manner and had to be threatened with credit card action. I'd still like my complaint to stand in the record for other consumers to access.

     

    Sincerely,

    *********************

Globus Cork Inc. is NOT a BBB Accredited Business.

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