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Business Profile

Home Health Care

Freedom Care LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

This profile includes complaints for Freedom Care LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Freedom Care LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for this service at the end of May and have gotten so much runaround. There was at least 40 calls back-and-forth and still no results and I even sent a review and got a response but they never followed up and I called for them to review all the calls from the beginning because this went on for two solid months in August and they called again and said they would remedy the situation and they stillhave not. 6 months later.

      Business Response

      Date: 12/18/2024

      Hello, 

      Thank you for reaching out. We take all complaints seriously as we strive to provide the best customer service experience to our patients and caregivers. *** ****** has expressed interest becoming a patient with FreedomCare. The initial intake process began in June but unfortunately our intake process was discontinued September 30th due to a lack of a waiver. A waiver is needed to determine the hours *** ****** would receive if approved.  Having spoken to ** ****** 12/18 she still has interest, Our Intake team will reach out to her to assist obtaining the waiver.  

       

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im currently a client of Freedom Care I was scheduled for surgery on Monday 6/17/2024 Ive reached out to A case manager ******************** on5/23/2024 via Fax with All documents concerning surgery & extra hours needed surgery *************.***** assured me that the information was updated to my file & all I had to do is call on date of surgery for my extra hours needed so on 6/17/2024 Ive called right before I went in to surgery to put in for my needed extra hours unfortunately the representative I spoke with placed my case on hold without informing me upon discharge I reached back out to Freedom care to ensure my hours requested were in & have been given all voicemail *** left messages & spoke with numerous representatives from the agency however None of them resolved the issue so I reached out to my insurance company who also reached out to freedom care to inform them that I was discharged & have also been approved for the extra ********** case is active until recertification in February 2025 Freedom care assured my health insurance company that my case will be taken off hold & that someone will reach out to me about the needed extra hours unfortunately No One has directly spoken to Me about anything My case is still on hold the surgery I had left me unable to walk my caregiver has still cared for me All this time & needs to be paid can someone Please resolve this ongoing issue there is No set healing time on the surgical ***************************** has yet to correct the errors on their end this is No way to live & be treated by an agency who is supposed to be caring for the *************** of their clients can someone please help Me Thank you

      Business Response

      Date: 06/25/2024

      Good Afternoon,

      Thank you for bringing this to our attention. We have reached out to the Patient and have rectified the issue.

    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I picked Freedom Care for my vendor (agency). I am a CDPap client & it's mandatory that CDPap client's must pick an agency to work with. CDPap is a program that allows the home care client to hire whom they want to care for them, & the client is in complete control of the work hours, sick days, vacation time, & client is allowed to terminate employment as well. This means that the personal care aide works for the client, not the agency(vendor) that the client chose to work with. In September 2022, my personal care aide applied for a job position with FreedomCare. The job listing is a remote job as an Intake Specialist. When my PCA called to speak with FreedomCare's HR, a customer rep switched her to speak with her coordinator, *** ******************* who in turn went to speak with her supervisor even though my PCA asked her coordinator if she could speak with HR concerning my PCA's recent job application. According to **************, her supervisor stated that "there wasn't anyway to note that my PCA works at FreedomCare already as a caregiver" when my PCA was hired by me, not by FreedomCare. ****************** supervisor then said that my PCA has "to explain about her caregiver status" when they call her about the job position, which no one from FreedomCare did. Then, ************** goes on to tell my PCA two more things: 1) Her supervisor thinks that FreedomCare will allow my personal care aide to work as both a caregiver and a Intake Specialist at FreedomCare and 2) She (**************) doesn't have the number to HR and that she was advised to reply to the email that was sent to my personal care aide and ask someone to call my PCA back. Today, October 17th, 2022, I contacted Freedom Care at ************ & a woman named ***** answered. I asked can I speak to a **** ******* said " We have a supervisor". I asked to speak to the Director ******* mentioned the supervisor again. As I am trying to get info about the supervisor, ******************* up the phone. Please call ************ for further info.

      Business Response

      Date: 10/28/2022

      Good morning!

      We reviewed the case and the complaint filed. We were able to discuss the issue with the customer and addressed the related concerns. Customer confirmed with our member of the Service Excellence team around 12:00pm that everything is good now and the issue is resolved. 

      Please do not hesitate to reach out if there is anything else we can do!

    Freedom Care LLC is NOT a BBB Accredited Business.

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