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Business Profile

Kickboxing

CKO Kick Boxing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kickboxing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint regarding CKO Kickboxing gym located in ***********, ******** due to their refusal to allow me to cancel my membership despite multiple attempts. I have followed their stated cancellation procedures, including calling then going to the gym. When I called, the staff informs me I can do it over phone but I have to pay a cancellation fee. However, those fees can be avoided if I go in person. The first time I go, the gym is closed. The second time, the staff told me they could not do it in person so the owner would reach out to me. After following up when no one reached me, I was informed yet again that I had to go in person. The gym is open during hours where I am at work. And it would take me a long time to commute to the gym. I informed them that I have moved and that was the reason why I needed to cancel as it is no longer convenient for me to go to that location. I alternate from working in *********, ******** and ************, ** This has been going on for months. After I expressed my frustration about how I feel like I have no other choice but to contact corporate, attorney general and the BBB because they would not let me cancel my contract. They threatened me. This has caused unnecessary stress and ongoing charges for a service I no longer wish to use. I am requesting immediate cancellation of my membership and a refund for any charges incurred after my initial cancellation request.

CKO Kick Boxing is NOT a BBB Accredited Business.

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