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Business Profile

Monuments

Samuel Cockburn and Sons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The head stone to ********************** was to be placed on his grave, the Cost of the headstone was paid in full.*** **** from ****** ***************************** would not respond to me, she hangs up the phone on me. Kenico Cemetery has approved since May 2022 for the headstone to be placed. I have been traveling back and forth from ********. can you please help me.

    Business Response

    Date: 07/16/2022

    Monument has confirmed that the stone will be set week of July 31, 2022 in ****************.

     

    **** ******* 

    ****** Cockburn & Sons, Inc. 

    Customer Answer

    Date: 07/26/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to keep this complaint open until the headstone is fixed. They put up a headstone that is wrong and said it would cost $3,500 to replace it. Now they are saying they can sandblast or replace it free of charge. I will take down the complaint once the situation is resolved. I dont trust them as the lady said she would email me and has not. Also said she would have a supervisor call me and has failed to do so. I honestly doubt my situation will ever get resolved.

    Business Response

    Date: 07/16/2022

    Sand **************** has been requested to schedule to go to ********************* to see if the last line can be removed as discussed and requested.  If possible it will be removed.

     

    ***********************

    Samuel Cockburn & Sons, Inc.

     

     

Samuel Cockburn and Sons is NOT a BBB Accredited Business.

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