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Business Profile

Monuments

Samuel Cockburn and Sons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Monuments.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The head stone to ********************** was to be placed on his grave, the Cost of the headstone was paid in full.*** **** from ****** ***************************** would not respond to me, she hangs up the phone on me. Kenico Cemetery has approved since May 2022 for the headstone to be placed. I have been traveling back and forth from ********. can you please help me.

    Business Response

    Date: 07/16/2022

    Monument has confirmed that the stone will be set week of July 31, 2022 in ****************.

     

    **** ******* 

    ****** Cockburn & Sons, Inc. 

    Customer Answer

    Date: 07/26/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:06/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to keep this complaint open until the headstone is fixed. They put up a headstone that is wrong and said it would cost $3,500 to replace it. Now they are saying they can sandblast or replace it free of charge. I will take down the complaint once the situation is resolved. I dont trust them as the lady said she would email me and has not. Also said she would have a supervisor call me and has failed to do so. I honestly doubt my situation will ever get resolved.

    Business Response

    Date: 07/16/2022

    Sand **************** has been requested to schedule to go to ********************* to see if the last line can be removed as discussed and requested.  If possible it will be removed.

     

    ***********************

    Samuel Cockburn & Sons, Inc.

     

     

  • Initial Complaint

    Date:06/06/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The provided a headstone without signed permission from the person whos has the title for the gravesite. The stone was not approved and is in *********************. When I called the lady I spoke with was very rude. She said I would have to pay $3,500 to have the stone replaced. I am considering taking them to court. Pictures is the approved headstone. What is up now is incorrect.

    Business Response

    Date: 06/18/2022

    As we have been in business for over 100 years we try to accommodate every family's needs.  This purchase goes back over a three year span and ************************ was not present at any time until the end of September, 2021.  At which time **************** agreed to pay the remaining $500 balance which she did not.  ************************* ******************* son never advised **************** had dementia which was communicated when the family was upset with **************** last line on the monument.  

    In the essence of good faith we are having our ********************* go to ********************** to see if the last line on the monument can be removed.  If it cannot our office will work with the manufacturer and the cemetery to remove and replace the existing monument that ************ had paid for and placed on ******************** grave.  

    The rendering that the family attached will need to be approved, signed, dated and returned to our office before any further will will be done.  I will work with St ********* to see if they will WAIVE their $115 application fee to remove and replace the existing stone if that is the route we will need to take.

    Once the ********************* confirms whether or not the bottom line can be removed I will post here and the family can acknowledge that this option is acceptable.

     

    ***********************

    Samuel Cockburn & Sons, Inc. 

     

     

    Customer Answer

    Date: 06/21/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ************************************



     

Samuel Cockburn and Sons is NOT a BBB Accredited Business.

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