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Business Profile

Nursing Home

Hudson Pointe at Riverdale Center for Nursing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother, *************************** was a resident @ Hudson Pointe from the Spring of 23 to 10/8/23 when he passed. I am in possession of his signed ***** of ******** (POA). I was his POA & sole heir. Prior to Hudson Pointe he was @ RiverSpring for +10 years. His Personnel Needs Account (PNA) was closed after discharge & the balance was to be mailed to Hudson Pointe. I telephoned ******************* in Finance & communicated this. She advised that a finance ledger was not created for him, that she would do this & would assist in getting some reimbursement for paid funeral expenses when he passed.RiverSpring mailed a check in the amount of $806.56 that was in ******** PNA account to ********************************************* on 9/22/23.. I learned in December that the check was not cashed.******* passed on 10/8/23. ************ was advised via email that included a copy of paid funeral expenses & requested copies of ******** PNA and SS fiscal ledgers. There wasnt any response. On 11/9/23 previous email was resent. There was no response. On 11/11/23, I telephoned ************ and left a message. No call back or email response.On 11/30/23, I called & left a detailed message for ************ requesting promised assistance in obtaining allowable reimbursement from SS for paid funeral expenses & again requested copies of ******** finance ledgers. No response.On 12/6/23, I sent another email to ************ requesting copies of ******** fiscal ******************** in obtaining the SS refund. Again, there wasnt any response from ************.On 12/15/23, another email was sent to ************ detailing attempted communication and her failure to respond, and the reasons for these attempts. There was no response.On 1/2/24, I sent ************ a brief email asking for a status report. There has not been a response to that email.

    Customer Answer

    Date: 03/10/2024

    Better Business Bureau:

    At this time, I have not been contacted by Hudson Pointe at Riverdale Center for Nursing regarding complaint ID ********.

    Sincerely,

    *******************

Hudson Pointe at Riverdale Center for Nursing is NOT a BBB Accredited Business.

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