We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pizza

Papa Johns Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My pizza was never delivered. The drivers assigned in this restaurants will mark orders as delivered before handing them over. In this case my order was never delivered, I tried to chat online but they referred me to the store manager. I called the store and was on hold for over 1 hour and no one picks up. All I'm left with is a survey that promises a solution within 48 hours, meanwhile I've spent all the money I had for my daughters special dinner. No dinner and no money.

    Customer Answer

    Date: 05/31/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Papa Johns Pizza has been partially resolved. They did not refund delivery and tip fees

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered pizza on 03/30/24 in the amount of $35.35 (order number **********) at around 7:30pm and the estimated time to arrive was 8:32pm - 8:42pm. 9pm came and no pizza. 10pm came and no pizza. I called the store and no one answers the phone. I finally got through one time and a female employee said the manager will call me back in 5 minutes and hung up on me. Another hour past and I called again. Nothing. I contacted the corporate number and I was put on hold while he tried calling to verify my complaint. He also did not get through. He also said he can't issue a refund because the store has to issue a refund and corporate does not do that. This is the second time I ordered from this specific store and my order was not delivered and my money was taken. The pizza tracker showed that my ordered was delivered then picked up then on its way then picked up again.

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered pizza and requested refund, **** the manager on duty was made aware and assured me that they would refund the money and that it would take from 7-10 business days. It turned into 2 months before I visited the store in person and **** provided me with a refund receipt that was itemized and showed the total refund. I contacted corporate and haven't received any follow up email or call as promised. In turn cashapp has restricted my account and canceled my debit card for trying to dispute my claims even after seeing my receipt they said there is information missing from the receipt and that I need to contact the store, and they also claimed that they're declining my card because it wasn't present for the transaction but it was an online order. I just want my money back and between the store and corporate they are failing me as a customer and I feel cheated, deceived and taken advantage of. They've hung up on me, pretended to speak no English at one point and ignored my phone calls, which makes me feel disrespected. I'm hoping to resolve this issue ASAP because I ORDERED ON DECEMBER 20TH 2023.

    Customer Answer

    Date: 04/10/2024

    At this time, I have been contacted directly by Papa Johns Pizza regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

     No response rendered by papa johns

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***********************

Papa Johns Pizza is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.