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Business Profile

Pizza

Papa John's Pizza Store #2985

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order for the limited time heart-shaped pizza, offered only on *********** **** When my significant other arrived to pick up the carryout order it was burnt. He said it looked horrible, and the pizza was paper thin. We agreed he would exchange it for a medium pie. The employee did so, and added garlic knots to try and cover the difference in price. However, I spent nearly $15.00, and what they provided was not equivalent to the price of what I originally ordered. I paid with my debit via ****** pay. They even denied compensating with a 2 liter soda. We were totally dissatisfied. The garlic knots came burnt as well to top it all off. I even have the pictures as proof. I called to issue a complaint, but the employee just remained quiet, waiting for me to hang up. I would like a resolution ASAP. I would like to be refunded, as I no longer wish to do business with Papa ****'s. So, a promo or coupon would not suffice in this case. The food simply did not meet my expectations, and I am highly displeased! They ruined my 8 year old son's *********** surprise. We were truly disappointed! Please assist. Thank you.

Papa John's Pizza Store #2985 is NOT a BBB Accredited Business.

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