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Business Profile

Senior Services

RiverSpring at Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for help regarding Riverspring Health DBA Rivers ******************** I gave a refundable deposit of $216,116 for an apartment as yet to be built in this community. I decided not to wait for residency and I requested a refund of my deposit on May 20, 2024. According to the signed agreement/contract it was to be returned to me within 15 business days. It is now 7/12/2024, and I've not received my refund of $216,116.00 plus interest. ****** has been made for the return of such funds, but *********************************, director of Sales is not responding to my emails and phone calls at this time, not has she or ****** the sales rep provided me with alternate contacts to call when I asked. I am concerned about this company, its viability and unwillingness to adhere to contractual obligations . I would appreciate any help in getting my refund.Thank you *************************

    Business Response

    Date: 07/29/2024

    Complaint ID: ********

    The finance office was notified of the refund request on 6/20. The finance office notified the bank on 6/24 that a refund request was received from *************************. The bank began the process to close out the account. The required form was submitted to the bank 7/1/24 detailing the amount of the refund principal and accrued interest to be processed. Due to the July 4th Holiday, the bank experienced delays. The refund check No********** was sent out to ********************************* on 7/17/2024 by *** in the amount of  $218,897.88 representing principal of $216,116 and interest accrued of $2,781.88.

RiverSpring at Home is NOT a BBB Accredited Business.

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