Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my classes over here ,paid in full .i never received my certificate .Everytime I call they never answer their phone and when I go there in person it is one story or the other .Come back later for your certificate and you will never receive it .i went there three times and each time a new story.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended Phoenix training center may of 2021. I payed my class in full got cleared e from my doctor for a test they needed I went to this class every day for the duration of this class every day on time passing all practice test etc . The instructor was a male who in fact would tell the class after gracing if u failed u would stay after class redo your exam because you are drawing blood u are inserting a needle inside someone . And Im that case I have never failed . Come to test day before the exam started the instructor would go over things we discussed early on have us pull out our notes study and go over some questions . I studied so long and hard it was days I stayed later to perform on my classmates there was no way in the world I was failing this exam . Once I finished the test the instructor went over my test gave it back to me and stated u have 2 wrong I dont want 90s we want 95s and up 90 is still passing score he kept it on the page I went over my test corrected it and waited in the next room because this day was our last day and I wanted to stay longer so I can work on the students before going out and drawing blood . 2 weeks later I call the school they informed me I passed but they didnt get any certificates I left it alone June 18 I would never forget I called and a lady told me I failed and I was not getting my certificate o was like so confused like I just paid 800 I was told I passed I know for a fact I passed what types of games are yall playing it got to the point they blocked my number from their phone . At this time I was going through complications from surgery so I was getting my health back on tract . I visited the school with my school books the needles they gave me my notes everything even spoke with the instructor they told me I called the wrong number I didnt fail so now its like a back and fourth game with them I just want my certificate which I rightfully earned or give me all of my money back thats it .

  Customer Answer

  Date: 04/08/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Phoenix Training Center regarding complaint ID ********.
  
  Sincerely,
  
  ****************************;