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Business Profile

Truck Rentals

U-Haul Company (New York City)

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for U-Haul Company (New York City)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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U-Haul Company (New York City) has 3 locations, listed below.

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    • U-Haul Company (New York City)

      230 West 230th Street Bronx, NY 10463

    • U-Haul Company (New York City)

      2727 N. CENTRAL AVE-BOX 21502 PHOENIX, AZ 85036

    • U-Haul Company (New York City)

      170 1st St Nanuet, NY 10954

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • David H

      Date: 06/05/2024

      If you make a reservation, and they tell you a different price when you arrive, run. I picked up a rental on a Sunday, during open hours. They had changed the price the same day and that resulted in them asking me for double the price of my reservation. After an hour and a half on the phone with customer service speaking to seven different agents (because their manager was not available) they were able to fix a new contract for about the same price. When I return the equipment, they tried to charge me the remaining amount despite my contract saying return X date for X money. So I call customer service again who tells me I shouldn't be charged the second amount but if I am then I should call again to have it refunded. So I call again 2 days later when I get the second charge. I'm told nothing can be done until the manager gets into the store who will call me later that day. His associate calls me later the same day to tell me they will do a partial refund, then hangs up on me after 5 minutes of discussion. So today I had to dispute the charge with my bank because that is unacceptable. If you tell someone a price, (not a quote, a reservation) you have to honor that.

    U-Haul Company (New York City) is NOT a BBB Accredited Business.

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