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Business Profile

Waste Management Services

Waste connections of New York Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint against County Waste for their repeated failure to deliver the services they have promised and their lack of responsiveness to customer concerns.For several weeks now, County Waste has failed to pick up my garbage on the set schedule. Specifically, during the month of December, I was informed that I would be charged for six pickups; however, they only performed two. Despite acknowledging this, the company still intends to bill me for the full six pickups, stating that they drove to my home six times to pick up my garbage and it was not outside, when in fact they DID NOT even make the attempt.Additionally, I have an unresolved claim regarding my garbage shed, which was damaged by the garbage truck driver on several occasions to the point where it is now unrepairable. I have called County Waste more than a dozen times to address this issue, but management has failed to return any of my calls. Their lack of responsiveness and refusal to take accountability is both unprofessional and unacceptable. I have spoken to the local office manager, *******, who was supposed to return my calls on numerous occasions, and she has yet to do so. The single time I spoke to her she told me that she needed to escalate my issue to the district manager, ********, who still has not returned my calls. Every time I call, I get the response that either the office/district manager is out of the office/sick/on leave/etc.Customer service at ******************************************* appears to disregard the concerns of its customers entirely. Their inability to resolve these ongoing issues has caused me considerable frustration, and I feel I have exhausted all efforts to resolve the matter directly with the company. I would never recommend this company or their "services" to anyone.- EXTREMELY Frustrated Customer

    Customer Answer

    Date: 01/27/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Waste connections of New York Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******* ****

Waste connections of New York Inc. is NOT a BBB Accredited Business.

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