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Business Profile

Water Main Contractors

Empire Water Main & Sewer Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Empire Water Main & Sewer *** (in the bronx) was assigned a job for our company for a plumbing job on May 16th 2022 that they were supposed to start the following week. Our company paid 50% of the payment, which was $6,750 to them as an advanced payment. When we called them a few days later, they said that we are waiting for the permits. When we checked, they had NOT applied for the permits. We called them again and after several calls they said "you have to pay for the permits" whereas the permit amount was ***luded in the 50% advancements. Still, due to the demand, we gave them an extra $700 for permits on June 14th. We kept checking with DOT but there was no submission of permits. We wrote countless emails and calls to which the first few were answered but rudely. This was surprising because of the change in attitude. We had no time to keep going back and forth after the long delay they did and the state job was already started so we hired another plumber. This was damaging for our project. We informed them that due to their delay and unprofessionalism and dishonesty, we hired another plumbing company. We told them to return our advanced payments and the permit amount we payed ($7,450 in total). This was when they fully disappeared and never responded to one email or phone call. After a long and stressful wait, they responded to an email on October 24th 2022 where we stated that legal action would have to be taken against them if the payments weren't returned within one week. Surprisingly, just a minute after our email was sent, they responded saying "We had some issues with the permit and we will refund your money ($7,450) as soon as possible within this week (friday)". We gave them the benefit of doubt and believed them yet again but s***e then, not only have we not received an email or a call to update us, but we also haven't received the payment.

    Customer Answer

    Date: 04/09/2023

    Better Business Bureau:

    At this time, I have not been contacted by Empire Water Main & Sewer Inc. regarding complaint ID ********.

    Sincerely,

    *************************

Empire Water Main & Sewer Inc. is NOT a BBB Accredited Business.

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