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Business Profile

Window and Door Sales

Omega Windows and Doors Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Sales.

Complaints

This profile includes complaints for Omega Windows and Doors Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Omega Windows and Doors Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 6 windows, 3 in last October & 3 in this April. I paid half in cash and rest by **** card. The owner charged me extra 3% for payment processing. Second time the total was $743.08. I deposited $300 by cash & $507.87 by **** which I was supposed to pay $443.08. This way the business is running and customers are being charged. Is it legal in **? Basically the owner encouraging customers to pay in cash so that they may escape taxes!!

      Business Response

      Date: 06/11/2024

      Good Morning ************************* or officers,

      I'm sorry for the late response because recently my mom pasted away, and I have been busy taking care many things and didn't have chance to respond immediately. 

      As sole owner of this business, a ******* woman, I always run this business according to government's law and regulations. 

      Due to the impact of pandemic, the cost of business has been increased over 25% and it's very hard for small business like us. Our credit card fee has been increased a lot, seeing many business like us charging credit card fee by percentage, we learnt from them as well. The main reason for this is to reduce our cost. 

      We suggest customers to pay cash or check instead of credit card, is to help them avoid the credit card fee, is not to avoid tax.

      We stopped charging customer credit card fees as soon as we got the letter from you. We are not clear about the regulation on this matter, how should we charge the fee properly? Could you please provide some suggestions to us?

      We are very sorry for how our customer feels on this matter and would like to settle the complain with him by refund the credit card fee to him, and we wish to do business with him in the future.

      Thank you for your concern and help on this matter.

      Have a blessed day!

      sincerely yours,

      ***************

       

       

       

    Omega Windows and Doors Corp. is NOT a BBB Accredited Business.

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