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Business Profile

Chimney Services

Lifetime Chimney Sweeps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted ********************* to work on our chimney 11/5/23 to complete the below bullet points. This was taken off one of his estimates.Comes with as follows:35 foot Chimney liner Double T Chimney Cap Top Plate New Smoke pipe on whole unit ( Chimenys masonry work ) Fully stucco the chimney on the outside up top above the roof, Fully stucco and reinforce the chimneys in the attic area.The customer at the above address want to rebuild the chimney using red brick New Cement Crowm New Flashing He not only did not complete the work, but he also has stopped all communication with us. We found him through thumbtack and are still going through filling a complaint through thumbtack. We would like to be refunded a fair amount based on a level of work completed. We have got numerous additional estimates from other contractors between $2,000-$4,000 to fix the work that ***** at Lifetime Chimney Sweeps completed. Once ***** took on the job, he seemed to always be over committed. He was very unorganized with contracts/estimates and made it very hard to keep track on payments since they were staggered throughout the project in phases that made no sense. This can be seen in my scattered uploads of different forms of payments he requested throughout the project. He was never on time both days to work on the chimney and showed up between 12pm-2pm which forced him to take two days, even though he said the job would only take one day. This then left our chimney open to the elements for a full day as the work on it was not completed. We have tried to be understanding and work out a way to make things right, but ***** is refusing to makegood on his contract. We just want what is fair and agreed upon in our contract. He is even denying the "lifetime guarantee" when his businesses' name is Lifetime Chimney Sweeps!

    Customer Answer

    Date: 04/01/2024

    Better Business Bureau:

    At this time, I have not been contacted by Lifetime Chimney Sweeps regarding complaint ID ********.

    I have attached recent pictures taken by a new company that we have hired to reverse the work done and re do what was supposed to be done by ***** at Lifetime Chimney Sweeps. You can see how bad of a job that was done.

    Please let me know next steps needed from me.


    Sincerely,

    *******************************


Lifetime Chimney Sweeps is NOT a BBB Accredited Business.

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