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Business Profile

Portable Toilets

Outback Portable Toilets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portable Toilets.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HORRIBLE SERVICE!! I HAD A GRAD PARTY 7/16/23 AND THEY JUST LEFT IT IN MY DRIVEWAY (MIDDLE OF MY PARTY) NOT IN THE BACKYARD WHERE I WANTED AND SPECIFIED ON THE FORM. WASP NEST WAS ON THE SIDE OF THE **** AND MY DAUGHTER WAS STUNG.THEY CAME TO PICK UP, ZERO NOTICE, NO CALL, NOBODY KNOCKED. WE WERE BOTH HOME BUT THEY DECIDED TO WEDGE IT BETWEEN MY TRUCK AND OUR PARTY TENT. THEY BENT THE TENT POLES IN 2 PLACES AND THE ENTIRE TENT COLLAPSED ON TOP OF MY TRUCK. *** BEEN REQUESTING A REFUND FOR 2 WEEKS AND LEAVING ***************** FOR THE ***** WITH ZERO RESPONSE. WILL NEVER USE AGAIN. I WILL NOT RECOMMEND TO ANYONE TO USE THIS COMPANY!

  • Initial Complaint

    Date:04/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Worst service I've ever seen.. my fiance booked a portable toilet trailer for a backyard party 7 MONTHS AWAY.. within 1 week of booking, a serious potentially fatal illness was diagnosed in a family member and the party needed to be cancelled.. 7 MONTH away and 1 week after booking. I spoke with a woman who was very sweet and understanding and she explained that since it was extenuating circumstances and it was only just booked for 7 months out, that a refund of the deposit shouldn't be a problem. She just asked that I email them to officially cancel it. Which I did immediately. A week later I had no response so I called. I was told someone would review my email and get back to me. An hour later I received an email back from a woman named ******** " I am So sorry about the circumstances that you are going through. Unfortunately the Deposit is Non- Refundable as stated in the contract.Thank You ********"Since then I've called over a dozen times to speak with ******** or one of the owners *************** They refuse to speak when they are there. And no messages have been returned or responded to. Horrible company. Truly awful service. Take your business elsewhere

    Customer Answer

    Date: 05/22/2023

    Better Business Bureau:

    At this time, I have not been contacted by Outback Portable Toilets regarding complaint ID ********.

    Sincerely,

    ***********************

Outback Portable Toilets is NOT a BBB Accredited Business.

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