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Business Profile

Athletic Organization

Athlinics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Organization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This vendor offered to ****** clinic on 3/30/24. I paid $99.91 to attend the clinic. On 3/27/24 we were emailed at the clinic would still occur even though it would be raining. On 3/30/20 for just hours before the event it was canceled. The event was rescheduled and we were emailed information that if we had to miss the new date we would be refunded. There was no timeframe listed on this email. I emailed prior to the new date that my son could not attend the camp due to a sports conflict. I was told I could not receive a refund.

    Business Response

    Date: 05/24/2024

    Hello,

    This was resolved with the customer after she informed us of her perspective. It was a unique situation with a rained out event and a subsequent cancellation. 

    Our refund policy was consistent once the event was rescheduled however the customer agreed to the refund policy for the original event and not the rescheduled event. I fully understand the customers perspective and have informed that we need to staff these events appropriately, the reason for the refund policy. 

    I appreciate and understand the customers concern and once she followed up with her perspective, granted a refund. 

    All should be resolved! Please reach out with any further questions. 

Athlinics LLC is NOT a BBB Accredited Business.

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