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Business Profile

Auto Alarms

Auto Fresh dba Done Rite Auto Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Alarms.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was involved in an auto collision on May 15, 2024. The car was taking to Miami auto body/ Auto fresh collision repair shop to be serviced. The shop printed out an estimate of the cost of repairs for the vehicle and submitted it to the ************************ The car was in the shop for approximately two months. I was in constant communication with the shop about the status of the repair. The shop kept informing me that they were waiting for parts to come. Every time I went to the shop to pick up the car they told me that it was not there and it was parked at a lot that the shop owned. I asked multiple times if I can retrieve my car and they refused to give me my car back. Upon retrieving my vehicle from the shop they did not repair the car to the specifications of the estimate. The parts that they told me they were waiting for was not part of the original estimate. That parts that were supposed to be replaced were still not repaired. They did not replace any parts that were supposed to be replaced and they caused more damage to the car. I took the car to another shop to get an estimate of the damage they did not fix and the added damage that they caused to the vehicle. *********************** already paid the shop for the repairs. ***** stated that because they already paid the shop the money they cannot pay again for any more damage. The body shop is refusing to give me and refund or fix the damage that they caused to the car.

    Customer Answer

    Date: 09/02/2024

    Better Business Bureau:

    At this time, I have not been contacted by Auto Fresh dba Done Rite Auto Glass regarding complaint ID ********.

    Sincerely,

    *****************************

Auto Fresh dba Done Rite Auto Glass is NOT a BBB Accredited Business.

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