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Business Profile

Auto Auction

Car Club Auction, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Auction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From mid November of this year I have been working with ******* to purchase a vehicle from his lot.I eventually settled on the 2015 ***** RX350. There were many issues with the process but the one I am focused on today is about the car warranty. When we discussed it, ******* specifically told me that the warranty would cover all of the repairs on the vehicle after a 30 day period. On Thursday 12/12/24 I received a call from another warranty company stating they work with customers to offer preferred warranties on their vehicles. I told them I just purchased one offered by the Car Club Auction and they stated, more than likely it only covers the powertrain/engine. I got off the phone and looked at the policy and sure enough, they were correct. So when I reached out to ********************, they confirmed that it was true. I told them I wanted to cancel it because I was told the warranty would cover everything on the vehicle. They told me I could not cancel unless the car is totaled or repossessed. I was not aware that there was a no cancellation clause in the contract. ******* conveniently didn't mention that to me and that in itself is fause adverstisement. When I tried to push *** to do something about it, they just said you have to talk to the Dealer. Of course now that he has been paid and moving on the next unsuspecting victim, he is not answering my calls or text messages. I would not be surprised if both GWC Warranty and Car Club Auction are in on the scam to misrepresent what is being sold to put money in their pockets. I've had car warranties in the past and I find it strange that this one cannot be cancelled at any time. I would have not signed on for a warranty I could not cancel. I want it to be known the unscrupulous practices offered by this company.

Car Club Auction, Inc is NOT a BBB Accredited Business.

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