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Business Profile

Auto Renting and Leasing

Amore Rent a Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Renting and Leasing.

Complaints

This profile includes complaints for Amore Rent a Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amore Rent a Car has 2 locations, listed below.

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    • Amore Rent a Car

      2583 Stillwell Avenue Brooklyn, NY 11223-5827

    • Amore Rent a Car

      2695 Stillwell Ave Brooklyn, NY 11224

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of the transaction was March 6, 2024. My car was in an accident (totaled), my insurance covered car rental so a car was rented by Always Amore Car Rental for 30 days (30 days was covered from the insurance). The car was returned 30 days later on April 5, 2024. A deposit, using my credit card was give to Always Amore car rental, the company did not issue a refund to my credit card for ******. I called numerous times, the first time I was told it will be refunded on April 14 or 15. Again I called on April 15, 2024 because my card was not credited to be told I will get a credit on April 26, 2024. Always Amore Car Rental keep giving me the run around. I am a long time car rental customer and it is customary as I have never had a problem that my deposit is credited to my account on the same day the car is returned and my receipt reflects the balance of the rental only. The company is trying to rip me off and I want my deposit refunded including interest on the credit card at 21%. The car was rented to my daughter, she had the accident for our car and used my credit card number for the deposit. On the receipt there is no signature, I did not sign off on the deposit and as most car rentals the credit card and drivers license have to be the same. This company is presenting illegal activities from my experience.

      Customer Answer

      Date: 05/19/2024

      Better Business Bureau:

      At this time, I have not been contacted by Amore Rent a Car regarding complaint ID ********.

      Sincerely,

      ***************************

    Amore Rent a Car is NOT a BBB Accredited Business.

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