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Business Profile

Baby Strollers

Babyroues

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Strollers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a traveling stroller from this company in December of 2020. From when it arrived the 2 front wheels were swiveling badly, and I was only able to use it if I lifter the 2 front wheels when pushing the stroller. I had contacted the company who came to pick it up to 'fix it', but they said that "no issues were found" and they just sprayed WD40, which obviously didn't help!I emailed them videos and after following up a good few times they asked me for my address, but never came to pick it up again!Since then, I emailed them a lot of times, but am not receiving responses, apologies or resolutions!I already bought a new stroller as this one was not useable, and I wasn't going to wait any longer for them.This is not the way you do business. Just taking the person's money, and sending garbage? I understand that mistakes and damages can happen but they should take responsibility!This company has a 2 year warranty for a manufacturer's defect. I contacted them from day 1, and now almost 3 years of running after them passed but they are not giving any service!I request full refund plus compensation for all the headache, time and frustration.

    Customer Answer

    Date: 11/29/2022

    Better Business Bureau:

    At this time, I have not been contacted by Babyroues regarding complaint ID ********.

    Sincerely,

    ***************************

Babyroues is NOT a BBB Accredited Business.

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