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Business Profile

Body Care

Shampoozone.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Care.

Complaints

This profile includes complaints for Shampoozone.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shampoozone.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never received my item, contacted the customer service team,they said they will refund,but they didn't. It has been 1 month. I never received my refund. And they did not reply my email anymore as well as calls.

    • Initial Complaint

      Date:02/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 25, I purchased a shampoo and a conditioner from an online retailer, Shampoozone, whose products are advertised for sale in ****** Shopping search results. My order number was #***** and the total charge was $48.98 which included free shipping. The products I was sent were poisoned with something damaging to the hair. I contacted the business and explained I would like to send the products back for a refund and requested a return shipping label. The business refused to take responsibility for the garbage that they sent me and vigorously defended the products that were mailed as having nothing wrong with them. The return policy published on their website is misleading to new customers who are in search of ********************* that is not bad quality as has become the norm. "We are happy to refund postage costs if the item is defective."

      Business Response

      Date: 02/07/2023

      Hi we offer the customer a 100% refund, if they will return the products back to **.

      we also offer them a partial refund for the shipping back but never heard from the customer

      we can provide the email ex with the customer.

       

      Thanks

       

      Customer Answer

      Date: 02/14/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I was sold products that were defective and included ingredients not on the label.  These products damaged my hair and that is bad enough, I should not have to lose money on the return shipping.

      I made two requests in email communication to be provided with a fully paid return shipping label.  My last statement was: As a professional business that stands behind the products they sell, you SHOULD be accepting full financial loss for the transaction including return shipping because that is taking responsibility for your mistake in selling a defective product.

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***************************




       

      Business Response

      Date: 04/19/2023

      Hi as per our first email we stated that we will issue a partial shipping charges refund

      we already send that amount  $5.00 and the payment has been processed

       

      Thansk

       

       

      Customer Answer

      Date: 04/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:  I reject the business' response because they should have refunded me for
      the full amount of postage after they sent me shampoo that damaged my
      hair.

       

      Sincerely,


      ***************************




       

    Shampoozone.com is NOT a BBB Accredited Business.

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