We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Body Waxing

European Wax Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Waxing.

Complaints

This profile includes complaints for European Wax Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

European Wax Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to European wax located at ************* on 11/12/23. I dealt with a receptionist by the name ***( no name tag was worn so spelling might be incorrect) I went to location after booking for a specific waxer and was told to see someone else because my waxer was running behind schedule. I still got to see my waxer after I explained I booked my waxer to see my waxer. My wax went well like usual. After the wax I went to the front desk to pay and *** demanded that I needed provide the last four digits of my card information which I requested twice before for my card to not be stored in the computer (her delivery was very forceful and rude). The receptionist then yells at me and says she need to get the 4 digits of my card to pay though I explained it should not be on the computer as per my prior request for my card information not to be stored on file. And I requested for the information to be removed again. After a little back and forth and her mumbling things under her breathe she allowed me to tap my card to pay and I requested my receipt to be able to leave. I dont find it acceptable that Im coming to a business to receive service and pay for my service and is being yelled at for my preference and my willingness to pay. I requested a receipt and was not provided one and was told my receipt will be via email due to Covid restrictions (please note it is 11/12/23 and Covid restrictions have been lifters in *** to my knowledge) and its been going on a hour now without a receipt via email for todays service from European wax. UNACCEPTABLE At this point I dont want to go back to them.

    European Wax Center is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.