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Business Profile

Bookbinding

Talas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bookbinding.

Complaints

This profile includes complaints for Talas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Talas has 2 locations, listed below.

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    • Talas

      330 Morgan Avenue Brooklyn, NY 11211-2716

    • Talas

      568 Broadway New York, NY 10012-3225

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 20, 2025 I ordered bookbinding supplies from Talas. I have not received these supplies. I have emailed Talas 4 times and called but no one answered. I left a detailed voicemail. Talas has not responded. The total cost to me, which Talas collected is $237.87, $44.55 of that was shipping and I am assuming insurance. I have repeatedly asked Talas for help and if they did insure the package, file an insurance claim with shipping carrier to replace the product I have not received. It has been 14 days since I placed the order. I have filed a dispute with my bank on the cost. It is completely unacceptable that Talas has taken my money and not provided me with the supplies I purchased. Further, they are ignoring my requests for either sending me the supplies or refunding my money.********* ****** ********* ***** ***** ****** * ****** * ***** ****** ****** ********* ***** ****** ********* ****** ********* ***** ****** ****** * ****** * ***** ****** ******* ****** ****** ***** ****** ****** *************** ******* ****** ****** ***** ****** ****** ****** * * ****** * ***** ****** ***** ******** *** ****** **** *** ******* * ** * *** ** ************ ***** ******** *** ****** **** *** ******* * ** * *** ** *** * * ******* * ***** ******* ************* ***** **** ***** ********* ************* ***** **** ***** ****** * ****** * ***** ****** ***** ****** *************** *************** ********* ***** ****** *******

      Customer Answer

      Date: 03/18/2025

      Better Business Bureau:

      The company has sent new product to replace the product not received, this is the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *** *****



       

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