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Business Profile

Cannabis

Grow Together LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cannabis.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/14/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 12/23 that took over 5 hours to deliver, business was unresponsive to repeated attempts to contact via email/phone/website form, driver stated he would take the order back and I would not be charged as they were having computer issues that day. On 12/24 a charge from this business was posted on my bank account anyway for $132.71. I contacted the owner on 12/27 and they assured me I would be refunded which has yet to happen. I was told he processed the refund and to ask my bank but my bank confirmed there are no pending transactions or any evidence a refund was ever issued. I got a text from the business on 12/27 that the order was cancelled, but that does not constitute a refund since the charge hit my account as of 12/24. Owner stopped responding to my emails, and despite being too disabled to leave my house while I await surgery, I had family drive me to the store. They told me they cannot help without the manager present and to try again another day. I am too physically unwell to chase them for a refund they said they owe me and refuse to give, so please any help would be greatly appreciated. My bank already said they cannot help recover the funds as its a debit/bank account transaction but the recreational dispensaries in ******** all only accept these forms of payment, few to none take credit cards. All information is in the document I attached that has original order, cancellation text, correspondence with owner *****.

    Customer Answer

    Date: 01/16/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ***



     

Grow Together LLC is NOT a BBB Accredited Business.

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