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Business Profile

Coffee and Tea

Bestpresso INC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased this nespresso machine in November of 2024 and it worked great until February of 2025, I have contacted them thru ****** and entered several tickets into their customer service website. I have received one email from them acknowledging my issue but nothing else. I liked the machine and how it worked but it should be warrantied. I would like them to fix my machine or send me a new one.

    Customer Answer

    Date: 05/30/2025

    Better Business Bureau:

    At this time, I have not been contacted by Bestpresso INC. regarding complaint ID ********.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a problem. I had a conversation going with Bestpresso in email, but i have had no response in several months. I purchased their single-serve Bestpresso espresso machine on Jul 26, 2022, Amazon order # ***-***************. I have used this is a normal way.Their product manual states that they will replace a defective machine within 1 year or purchase. That time-frame is running out in 10 days. I reported to them on Apr 10, 2023 that the machine no longer works. They replied on Apr 19 by email that their technicians would offer help, but they have not provided any support and no further communication. I asked for support again on Jun 27, and again earlier today.Please help me before my warranty runs out. The manual states that they will replace a defective machine within 1 year. Since we are still within the warranty period, and since I described the problem to them three months ago, I request that they send me a replacement, with tracking information. Please ask them to ship it to:**************** ******************************************************

    Customer Answer

    Date: 08/10/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Bestpresso INC. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *******************************

Bestpresso INC. is NOT a BBB Accredited Business.

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