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Business Profile

Computer Hardware

Deed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a ***** writer for ************ Clubs of *****************. We have been in partnership with ******* for several years who have helped us in Sub 4 Santa for underserved kids. This year, ******* changed to a new giving platform that is called ***** **** but managed by Deed. I've had several ******* store managers agree to donate funds from their stores to Sub 4 Santa. However, the new ***** **** Platform has been difficult to use to ******* staff and nonprofits seeking funds. We could not get a $3,000 ***** approved for Sub 4 Santa because no one assisted me or the ******* store manager in completed all the required tasks on Deed/ ***** ****. I have had pending volunteer time from ******* employees that says it is in a pending status. I cannot approve of these. Whenever I reach out for help with Deed, they tell me to contact ***** ****. Whenever I reach out to ***** ****, they tell me to reach out to Deed. This is all that happens. I cannot approve this volunteer time and we weren't able to provide Sub 4 Santa for several families because of this platform issue. I've reached out to both Deed and ***** **** several times since October and they both tell me I can only resolve the issue with the other -- several times.

  • Initial Complaint

    Date:05/20/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been trying to contact Deed for a while now since February 2024. On ******* Spark Good | *******.com website we have filled out the Spark Good application and know it was time to complete the Deed account. Well, there is dialog box that pops up and says:Take Action: Complete your Deed account ************** Starting February 2024, we changed our third-party verification provider to Deed. To continue your participation in Spark Good programs, all organizations will need to finish setting up their Deed account if they haven't already. Click the link below to create/reset your password to your Deed account using your Spark Good *******.com email address. Complete Deed account. But when I click the complete Deed account button it doesn't take me to register for grants, it takes me into Deed dashboards other administrative tools, but nowhere to register for grants. I have called other people and they have also had a hard time finding where to as well for the ****** They are on the web, but they don't have a phone number or any one to chat with online. This is not right at all, because as a consumer I should be able to talk to someone in customer service, help desk or a chat, to get customer service help with a situation that I might have or a product question. In all, I still have not been able to have any of my questions answered about Deed and how to register with deed for the ****** Can you please help me find a solution to this problem with this company? Thank you for your time.

    Business Response

    Date: 05/20/2024

    Hello *****,

    We apologize for any inconvenience you might be experiencing. Our support team received your first request related to this issue over the weekend, and responded today, the next business day after that request. If our detailed email response doesn't answer your question, we ask that you please follow-up directly on the email thread with our support representative.

    If you are having challenges accessing the email thread with our team, we wish to clarify that ***** applications are submitted via the Spark Good website, and not via Deed.

    Thank you.

Deed is NOT a BBB Accredited Business.

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