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Business Profile

Computer Repair

Edgar Computer Network Systems Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Edgar on Wednesday 28/2022 about getting my iPad fixed. After we talk he ask me to bring it over, because the picture that I sent him over wasn't okay, that it must be in person. I agree, to stop by Thursday 29/2022, I told him by the following Friday 30/2022 I will stop by, I spoke to him on Friday but he wasnt there I ask the person that was there (his fianc) so she told me to leave my iPad so I did. I also instruct her to keep it in my iPad leather case so it doesn't get damaged or scratched. I did it and leave and later I spoke to Edgar again, he request a $150.00 charge I told him that was way too much for a tempered glass change, and later asks me for $120.00. I call him on Saturday to check but iPad wasnt ready. Yesterday Monday I call him at 9:29 am asking if iPad was ready and he said yes. I letting know that I will come around 2:00 in the afternoon, but also sent him $120.00 through Cash application. I was expecting to have my iPad fixed. At the moment I got over he has my iPad with tape all over edges he say to keep it until it dry up for maybe two hours. I followed his instructions. The moment I pell off the clear tape I saw damage to all edges of my iPad. I call him today Tuesday 4/2022 and ask him about it he just doesnt know what happened I told him my iPad wasnt in that condition, and that I like to address the situation, but he just denied the damage, I am requesting a full refund of my money or get another undamaged iPad. I don't trust anyone with my electronic device or ********************** or phone, he was a person who was recommended by my friend, I live way far away from this business but decided to go because my friend recommended this place. I do not recommend this place for the reason described above. There are cameras on his business he can send videos of how I was on my iPad condition. No nice at all. I live in Westchester county and pay for toll and gas to go over the city of NY. My time costs as well.

    Customer Answer

    Date: 10/31/2022

    Better Business Bureau:

    At this time, I have not been contacted by Edgar Computer Network Systems Inc. regarding complaint ID ********.

    Sincerely,

    *******************

Edgar Computer Network Systems Corp. is NOT a BBB Accredited Business.

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