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Business Profile

Construction

Dawn Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Dawn General Contractor Inc. aka Dawn Restoration to put on a new roof in Sept. 2021 and the work was completed in Nov. 2021. We told them that the skylight was broken from the dismantling or putting on the new roof. The owner came out in December 2021, measured and stated that he ordered the skylight. He claimed in February 2022 that he will fix the skylight that was mere words. Since it is an attached house, the wall between the attach house was leaking in Feb. 2022 because they did not seal it, the tenant apt was leaking so after many days of calling and texting they came and fixed it. I have been telling them from 2022 that the water is gathering on the rooftop and not running off, they said they were coming to look at it. They came without the tools to go on the rooftop and promise to come out again, mere words. I sent my uncle on the rooftop to take pictures of the water and I sent it to the owner. He was supposed to come out today, February 16, 2023, another mere words. He told me that I have a leak warranty and I must call him when the roof is leaking. Water stops on most roof in ********. When he was collecting and cashing the check for $24,500 there was no problem. All I ask this company to do is for them to come and check the brand-new roof to see why the water is gathering and fix the skylight that his men damaged. The owner only makes promised to come and no show. He does not value his customers after he collected their money. I used the company to do a stucco job, so I trusted them, and they are a disappointment. They are not honorable people. Their words are useless to customers. Be aware of Dawn General Contractor, *** aka Dawn Restoration.

    Customer Answer

    Date: 03/03/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  The business owner came out to hose down the roof to ensure that there was no leak. Even though the skylight is not fix as yet, and I have a few concerns regarding the water gathering, the owner promised to fix any leaks per the warranty.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They did a horrible, sloppy job on my garage, which ended up causing much more severe damage. I have a brand new garage roof, they were sloppy with repairs and did not secure the gutter and now I am left with a mess and $100,000 worth of repair. They said they would come look at it, but then just ignored me and then refused to do so.

    Customer Answer

    Date: 12/29/2022

    Better Business Bureau:

    At this time, I have not been contacted by Dawn Restoration regarding complaint ID ********.

    Sincerely,

    *** *****

Dawn Restoration is NOT a BBB Accredited Business.

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