Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Beautyliv (Order #******) on April 29th, and the item was shipped via ***** with tracking number ************. The package was marked out for delivery on Friday, May 2nd, but I never received it. There have been no updates or delivery attempts since then. The tracking still states its out for delivery on May 2nd.I contacted Beautyliv promptly and was told they had filed a claim with *****. However, they have made no effort to offer a refund or replacement and continue to tell me they are waiting on the outcome of the claim. As the seller, Beautyliv is responsible for ensuring the item is delivered, regardless of whether their shipping partner loses the package. The outcome of the claim is irrelevant to me as I paid BeautyLiv and responsibility for delivery falls on the business not the carrier. The tracking clearly reflects that I have not received anything.Under the **** Mail Order Rule and the Uniform Commercial Code, the seller is obligated to either fulfill the order or refund the customer if delivery fails. I have been patient and clear in my communications, but they are now stalling without offering a resolution.Please refund me as soon as possible.

  

  Business Response

  Date: 05/09/2025

  Dear ******,
  
  
  We have contacted the shipping carrier and filed a claim for the package. They will notify us of their findings as soon as possible. We will keep you updated on the status of the claim.
  
  Sincerely,

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I reject this resolution for the reasons already listed previously.  The outcome of the claim is irrelevant to me, which the company seems to refuse to acknowledge.
   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  

  Business Response

  Date: 06/02/2025

  a full refund has been issued

  Customer Answer

  Date: 06/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/26 I ordered **** **** Girl of now shine. Before the order I checked the BBB and they have a A+ rating. I also have ordered from BeautyLIV before based on the BBB recommendation. So I had no worries. When the order came everything was fine, until I opened it. It didn't smell right. Now usually before I open a fragrance I use check fresh. But like I said I had ordered from them before so I trusted the company. But since it didn't smell right, I used check fresh and learned the perfume was FIVE YEARS+ old. Perfume has a 3-5 year shelf life. When I contacted BeautyLIV, all they said was the perfume was authentic. I responded to the email they sent me, and informed them I never said the perfume wasn't authentic. I said it was old. They never responded back to me.

  

  Business Response

  Date: 03/20/2025

  Dear ****,

  All products sold on ************************** are 100% authentic guaranteed. ************************** purchases its inventory via authorized dealers or respected industry wholesalers/distributors.

  As stated in our return policy, we are unable to accept returns of opened or used items, as these products are no longer suitable for resale.
  
  Thank you for your understanding,

  Customer Answer

  Date: 03/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Obviously BeautyLIV representative knows how to read. But they lack comprehension. As I said in my complaint, I never said the perfume wasn't authentic. I said the perfume didn't smell right. Since it didn't smell as it should have, I checked the batch code. The perfume is FIVE YEARS AND FOUR MONTHS OLD!!! Over 35 years in business and BeautyLIV doesn't know perfume has a 3-5 year shelf life?!? I've purchased a more expensive perfume from this company before with know problems. Now I'm convinced this was done deliberately. Why would BeautyLIV sell perfume that old? Like you said, you've been in business over 35 years. So you knew the perfume was defective. This company is a fraudulent. I want compensation and an apology. Come to think of it, why would the BBB give a company an A+ rating to a company that sells perfume that's so old? This is **** **** not vintage Shalimar or ******. I want the A+ rating taken down. I will keep making complaints here and everywhere else I can. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ***********
  
  
  
  
   
  

  

  Business Response

  Date: 04/05/2025

  Thiscase was resolved with customer!

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I understand my package is in the possession of the shipping carrier but the label was created December 13th and were 2 days away from December 23rd now thats 10 days of my package just sitting there this is unbelievably unacceptable. I want my refund at this point in time Ive waited long enough Ive ordered on December 12th and no progress has been made package not dropped off and *** sent them email and no reply from beautyliv customer support just ignored me since that last email Ive sent and today is December 27th still nothing

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business sold me a counterfeit perfume, which smelled completely like alcohol, and nothing like the perfume. After comparing the product with my previous purchase from an authorized seller, it was concluded the perfume bottle received from Beautyliv was diluted. I reached out to the seller, firstly the seller kept ignoring my emails, and they responded eventually to one email. And refused to return the perfume as it was opened. I explained after opening it only I realized it was diluted. The seller showed intent to re-sell the bottle regardless of being diluted perfume, since they can't re-sell it, they can't accept the return.

  

  Business Response

  Date: 03/24/2024

  As we mentioned in the emails,

  Amouage Jubilation XXV is also 100% authentic guaranteed just like the other all products sold on BeautyLIV.com. We directly purchase products with invoices from major manufacturers and distributors, so all products we sell are guaranteed to be authentic. We definitely stand behind all products we sell. Absolutely NO dilutions, imitations, or knockoffs.
  
  The documents that prove the products are genuine and authentic and that Beautyliv LLC has the rights to act as a reseller are attached to this email.

  Unfortunately, we don't accept returns if the item is opened or used since it becomes unsuitable for reselling.
  
  If your item wasn't opened, we would accept your return and issue a refund.
  
  Thank you for your understanding,

  Customer Answer

  Date: 03/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The documentation attached doesn't justify the item being sold is authentic, as the seller is purchasing the merchandise from another seller, and therefore is not an authorized seller of the brand. The documentation doesn't contain any invoice or proof of authenticity of the perfumes being sold. 

  After comparing the product with previous purchase from an authorized seller it was concluded the perfume sold by BeautyLiv is a diluted perfume. If the seller stands behind their product and guarantees the authenticity then a return should be acceptable under those statements. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  

  Business Response

  Date: 07/24/2024

  As we mentioned in the emails,
  
  Amouage Jubilation XXV is also 100% authentic guaranteed just like the other all products sold on BeautyLIV.com. We directly purchase products with invoices from major manufacturers and distributors, so all products we sell are guaranteed to be authentic. We definitely stand behind all products we sell. Absolutely NO dilutions, imitations, or knockoffs.
  
  The documents that prove the products are genuine and authentic and that Beautyliv LLC has the rights to act as a reseller are attached to this email.
  Unfortunately, we don't accept returns if the item is opened or used since it becomes unsuitable for reselling.
  
  If your item wasn't opened, we would accept your return and issue a refund.
  
  Thank you for your understanding,

  Customer Answer

  Date: 07/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Awaiting refund on the diluted perfume.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:12/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a few perfumes on December 5th.They just created a tracking number but never bothered to ship. Emailed them several times, but they never responded.

  

  Business Response

  Date: 12/18/2023

  Hi *****,

  We are still having high volume workloads since Black Friday and Cyber Monday. Unfortunately, it causes us to process some orders lately...

  As we notified you yesterday, your package is out for delivery and its expected delivery is in the next couple hours.

  Please accept our sincere apologies for the delay

  Thank you for your understanding!

   

   

  Customer Answer

  Date: 12/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   You sent me after so many days after stringing me along, and you didn't even send me all the items. Attaching screenshot of our email conversation.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****************************
  
  
  
  
   
  

  

  Business Response

  Date: 01/02/2024

  Hi *****,
  
  
  We are very sorry and apologize for the inconvenience.
  
  
  We really don't know how our warehouse team made that mistake... Please accept our sincere apologies.
  
  
  We would like to let you know that we have shipped a new package on December 29.
  
  
  Your package is on its way to you and its expected delivery is by Today, January 2.
  
  
  You may track your package at any time using the link below.
  
  
  **********************************************************************************************************************
  
  
  
  You are going to receive 4 pieces instead of 5. That is why we have issued a $111 refund to your PayPal.

   

  As you know, the rest of your order has already been delivered!
  
  
  Apologies again
  Thank you for your understanding,

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a fake creed perfume. The batch number doesn't exist i looked it up. I tried to call them from the number you had posted. I only ordered from them because they were A rated by bbb. Anyway I called and would get hung up on finally sombody answered asking who's this and I told him I want to return the fake and he hung up on me. I suggest you re evaluate this business

  

  Business Response

  Date: 02/27/2023

  Hello BBB,

   

  Customer reached out to us via email as well and we took care of him.

   

  We told him that "All products sold on ************* are 100% authentic guaranteed. We directly purchase products with invoices from major manufacturers and distributors, so all products we sell are guaranteed to be authentic. We definitely stand behind all products we sell. Absolutely NO dilutions, imitations, or knockoffs." and asked him "Did you open or use the item you received?".

   

  He said "No I did not open or use the item.".

   

  Then we said "We can accept your return then, please use the attached prepaid return label to return the item back to ** and please don't forget to ship it with ***** Your refund will be made once we receive the item.".

   

  He used the return label that we sent and shipped the item back to **. 

  **********************

  ********************************************************************************

   

  After we received and inspected his return, he issued a full refund to his PayPal account.

  Customer Answer

  Date: 03/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I never recieved a refund from pay pal. He's lying I even called my bank and they said they never recieved a refund 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   You should check pay pal I didn't get my money back I checked plenty of times

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  

  Business Response

  Date: 05/04/2023

  As we mentioned before, we issued your refund to your PayPal account on February 21.

  Please contact with PayPal for further assisstance.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to order online with 2 separate credit cards and all required personal info. Both times response was card declined. There was no valid reason for the card declined. Tried calling the phone number listed on the BBBwebsite and not a valid phone number. Emailed customer service with no reply. Concern is the reason the prices are much lower than elsewhere is this may be a sham operation.

  

  Business Response

  Date: 12/08/2022

  Hi *****,

   

  First of all, we would like to let you know that we responded to your email on the same day. Please see the attached screen shot. As mentioned on the email, we don't have phone call service. The phone number listed on the BBB is valid. Some of our customers reach us with no problem.

   

  Second of all, you tried to make a purchase for two times, the first one was declined due to "The customer failed 3D Secure authentication."., the second one was succeeded. Please see attached screen shots for the payment details. Your order has been shipped by the way and it's on the way to you. Here is the tracking number and the link. ********************** * **********************************************************************************************************

   

  Lastly, All products sold on BeautyLIV.com are 100% authentic guaranteed. We directly purchase products with invoices from major manufacturers and distributors, so all products we sell are guaranteed to be authentic. We definitely stand behind all products we sell. Absolutely NO dilutions, imitations, or knockoffs. Department stores, malls, and big retailers have unavoidably high overhead expenses such as rent, utilities, insurance, etc. Since BeautyLIV.com is just an online retailer, we do not have the same expenses as physical retailers, so this gives us the opportunity to offer products at amazingly low prices.

   

  We hope the information helps you. Please let us know if you have any other question or concern.

   

  Have a lovely day,
  BeautyLIV.com