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Business Profile

Custom Home Builder

Top Notch Builders 1 LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Home Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** and his crew did our floor (sanding and painting), and provided a written guarantee that if there is any issue within 3 months, they would come on fix it. After 1 month of doing the floor, we had distortion in the corner of the room and next to bathroom. This is mostly due to them sanding the floor multiple times because they did the wrong paint at first, and had to sand/paint again, which damaged the floor. ***** claimed that it was due to some leak from balcony door, but a floor specialist came and measured moisture (which was less than 10), and ensured that there was no leak (and building super confirmed).In addition, even ***** promised an official plumber to do our bathroom at the beginning, he tried to do the plumbing work himself, and the building management caught him. So, he actually needed to bring an official plumber, and he charged extra $4000 for that. At that the time, we had to pay it because we needed the project to finish asap to be able to move into our apartment.

    Business Response

    Date: 08/06/2024

    good morning 

    first i want to respond by say that I offer the customer to fix it for free even it was not our problem they inspector they brought to check the water problem

    indecent that the problem was because of bad installation, as you can see in the contract, we only did the sending of the floor and painted.

    i also have the video they send me showing the inspector that was at the apartment say the floor installation was done wrong.

     

    Customer Answer

    Date: 08/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     The contractor told us to change the balcony door because there was water leak. But when we brought specialist he measured humidity and show no such issue. This proves that the contractor is a liar. The specialist did say that issue could be about bad installation but these planks were installed 20 years ago and there was no such issue until now. If there was bad installation it should show much earlier. When we explained to him that contractor used heavy machines on the floor and sanded twice because he painted the floor wrong color, he also said that it could be because of that the planks were damaged. The issue only came up after contractor did the floor work, so it is most likely due to their mishandling the floor. All other explanations are not plausibe.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

Top Notch Builders 1 LLC is NOT a BBB Accredited Business.

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