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Business Profile

Custom Shoes

Elegante Bespoke LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Shoes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered partially custom tall field boots from *********************************** U.S. distributor in February 2022. I paid $746.92 plus an additional $150 for a leather upgrade for The Rustic Ascot color. The boots were supposed to arrive in 12 weeks. After many emails and texts I received black dressage boots made with a cheaper leather. The whole boot is not leather. Company is not returning my emails or making their error right.

    Customer Answer

    Date: 11/13/2022

    Better Business Bureau:

    At this time, I have not been contacted by Elegante Bespoke LLC regarding complaint ID ********.

    Sincerely,

    **************************

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is also ************************ 12/23/21 I purchased two pairs of custom equestrian boots. I was told 12 weeks they would be done. At 12 weeks they had not been started. Gave them time due to the pandemic. May I request an update and told 6-8 more weeks. ****** requested a refund and told they were having issues and then told they dont have my order and tough luck I wont be getting a refund nor my boots. This company has been doing this to many people and continues to do so.

    Customer Answer

    Date: 10/06/2022

    Better Business Bureau:

    At this time, I have not been contacted by Elegante Bespoke LLC regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************* took our money and did not deliver the product we ordered. And he refuses to give back the money. Upon calling the company he is a contractor for *******************************, he never paid for the original boot order for the boots to be made. Nor did the company have record of the order or of us. The company (***** and ******) agreed that he was scamming and taking money from customers and not making the orders. They told me last week by phone that they fired him as a contractor and not working with him anymore. But if we need to get refunds that we need them from ******. He refuses to give anyone the money back. Several people from my barn were swindled by ****** with no money and no boots.He purposes give very scant receipts, not descriptions. He tells people he is sick, on vacation, the mother company is not answering him, Covid delays, material delays, etc. He drags it out until so much time has passed that credit card companies are reluctant to give refunds. He plays a back and forth blame game with the mother company in *****. If you post about this situation online he harasses you by text, social media and email. Other reps for the company (*******, ******, ********* have come forward and said that they have warned the company about him. There are so many victims to his scam. Take the money, never order the boots. Please see the only receipt given.

Elegante Bespoke LLC is NOT a BBB Accredited Business.

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