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Business Profile

Durable Medical Equipment

G&I Ortho Supply Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received ******** statement saying they sent out ********************************************************* received. ******** and secondary insurance charged.

  • Initial Complaint

    Date:09/20/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    G&i Ortho Supply, *** fraudulently charged my medical insurance carrier for intermittent urinary catheters with insertion supplies from April 2023 to December 2023. Total charges amounted to $19,900. I did not order these catheters. The insurance carrier paid the above amount and should be refunded.

  • Initial Complaint

    Date:02/20/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Unicare supplemental was billed $11,946 for incontinence supplies that were not asked for, approved or received.

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my ******** for 200 intermittent urinary catheters that we never ordered from July 2023-October, 2023. The total charge was $7,960.

    Customer Answer

    Date: 01/12/2024

    Better Business Bureau:

    At this time, I have not been contacted by G&I Ortho Supply Inc. regarding complaint ID ********.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for 200 Intermittent urinary catheters that I never needed or received.

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Claim submitted to ******** on Dates 7/12/23, 8/11/23 and 9/11/23 for 200 intermittent urinary catheters by G&I Ortho Supply *** ordered by ***************************. These items were never ordered and *************************** it not my provider. This is a fraudulent claim trying to get payment for items that are not for me under my ******** insurance. I need these charges removed immediately and want to file fraudulent charges. ******** has been made aware of this companies fraudulent practices. Attempted to contact this company the phone is disconnected and unable to reach to question these charges.

    Customer Answer

    Date: 12/29/2023

    Better Business Bureau:

    At this time, I have not been contacted by G&I Ortho Supply Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

G&I Ortho Supply Inc. is NOT a BBB Accredited Business.

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