Reviews

Review Details

• Review fromJustin H

  Date: 12/08/2023

  1 star

  Justin H

  Date: 12/08/2023

  Got the 7 day trial and I canceled the plan before the renewal date but it still charged me $39.99 USD I would like a refund and encourage others to never use this service. I emailed their customer support email on DEC 8th right when I got charged ,and it said it will be "within 72 hours" but I still have not received a reply or a refund Ive tried contacting them multiple times through email and their website and received no response. The phone number on their website is not working and nobody is there to pick up the phone. Ive never had a company not responding to customers emails, just this email Hello,Thank you for contacting Brainly!Our system indicates that your Brainly subscription on the account associated with the email ymeadows.zendesk@brainly has already been canceled. It will remain active until the end of your plan, but it will not auto-renew.Please let us know if you have any questions!THATS NOT EVEN MY EMAIL! please dont use this service or site/app try Chegg is way better if you need educational help!

  Brainly.com

  Date: 12/27/2023

  Hello ******, Thank you for your message. Please note no previous cancelation attempts have been recorded on our end. If your free trial had been canceled, you would have received an email cancellation confirmation. And if there were any cancellation attempts that didnt go through, our system would indicate it. Unfortunately, we wont be able to process a refund, as according to our policy, refunds are not available. You can learn more about it in our email communications and in our ************ Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to ************************* If you have any questions, please always feel free to get in touch.Best,Brainly Team

• Review fromRyleigh J

  Date: 10/22/2023

  1 star

  Ryleigh J

  Date: 10/22/2023

  I am so disappointed in Brainly's no-refund policy and, more importantly, customer service. I did not use the ********************** service and got charged for a years worth of it because I didn't cancel a free trial in time because I was having a baby. And to be fair, the no refund policy is NOT blatantly obvious or clear. There is nothing that this service has to offer me given the stage of life I am in. They claim to have sent communication about expiring free trial but I got no such email. It is quite poor when a company has to syphon money from people. Put your money where your mouth is. If this was truly a phenomenal product, you wouldn't need to scam/have a no refund policy to keep your business afloat. What is worst of all, I have responded to customer service emails with no response in return. Again, disappointing.

  Brainly.com

  Date: 11/07/2023

  Hello, *******! Thank you for your message. We're sorry for any confusion with your Brainly Tutor subscription. Please be assured we do appreciate your frustration. At the same time, though, we'd like to reiterate that we're transparent about our policies. To activate the 7-day trial, users must confirm they want to start it, understand it will become a recurring paid plan until canceled, and be aware that we do not provide refunds. This information was included in the emails sent to *************************** We do our best to communicate clearly, and we cannot take responsibility for not following the policies on the users end. Should you have any further questions, please do not hesitate to contact us.Best,Brainly Team

• Review fromChristen M

  Date: 10/18/2023

  1 star

  Christen M

  Date: 10/18/2023

  I had a free trial that ended on October 12th. I canceled on October 12th before end of business. Long before the day was over and on the LAST day of the FREE trial. I even emailed to confirm the cancellation was verified to which your customer support said it was in fact, canceled on the last day of the free trial. You charged me anyway. This is absolutely fraudulent, suspicious, and bad business. Your service also is misleading and imposes sanctions on what is adversities as an endless supply of help and tutoring. But it isnt, as it turned out. This is bad business and i demand my money be refunded as once again, i canceled on the last day of my free trial. I will continue to seek out additional help until this is resolved.

  Brainly.com

  Date: 11/07/2023

  Hello, ********! Thank you for your message. Unfortunately, we wont be able to process your request as, according to our updated policy, refunds are not available. You can learn more about it in our recent email communications about your account and in our ************ Our system indicates that your Brainly Tutor subscription on the account ***************** was canceled after the subscription started. The subscription will remain active until the end of your plan, but it will not auto-renew. Please let us know if you have any other questions. We're here to help!Best,Brainly Team

• Review fromChristen M.

  Date: 10/13/2023

  1 star

  Christen M.

  Date: 10/13/2023

  I had a free trial that ended on October 12th. Today is October 12th. I noticed I was charged despite having issues with their services and canceling. They charged me this morning. The free trial said i had the services through OCTOBER 12th. Again, today is October 12th. I noticed the card had been charged around 4 pm but had posted this morning. I do not accept charges. This is fraudulent and predatory behavior.

  Brainly.com

  Date: 11/07/2023

  Hello, ********! Thank you for your message. Unfortunately, we wont be able to process your request as, according to our updated policy, refunds are not available. You can learn more about it in our recent email communications about your account and in our ************ Our system indicates that your Brainly Tutor subscription on the account ***************** was canceled after the subscription started. The subscription will remain active until the end of your plan, but it will not auto-renew. Please let us know if you have any other questions. We're here to help!Best,Brainly Team

• Review fromJennifer B

  Date: 09/06/2023

  1 star

  Jennifer B

  Date: 09/06/2023

  I did not sign up for this! I emailed asking for a refund and was denied multiple times! Parents, teachers and students do not work with this company! Terrible customer service!

  Brainly.com

  Date: 11/07/2023

  Hello ********, Thank you for your message. Brainly is an online platform for students, parents, and teachers. We create a space where they can support each other in their educational journey. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions so that our users can choose the option that best suits their needs. While were sorry you missed the timeframe to cancel your subscription free of charge, and we understand it might be a disappointing experience, we must emphasize we have no intention to trick any user into using our product. As already explained, for the previously mentioned reasons and policies, we wont be able to provide a refund. Our policies are stated explicitly in our *********** and email communications sent to ********************** If you believe this was a fraudulent transaction, we recommend contacting your bank. They will help you get your funds back and will secure your card to avoid any future unauthorized charges. In case of any further questions, please do not hesitate to get in touch!Best,Brainly Team

• Review fromJacob S

  Date: 07/12/2023

  1 star

  Jacob S

  Date: 07/12/2023

  I was charged for a subscription that I never wanted. I was told that there are no refunds given. The problem with this is that you are completely unable to use this site without fully signing up for a free 7-day trial, so accessing it causes you to have to use this. If you are like me and found the site to be useless for what I needed, then you have to remember to cancel the subscription right after you sign up. Their business model forces users to subscribe to their site and give their credit info to sign up knowing that most people will want to cancel after the trial and probably forget and charge you ************************************************************************ users who simply forgot to cancel. Then they refused to refund me stating that its their policy. Their policy and business model is predatory at best. Another great example of why tech companies should be heavily regulated. Just because you post that you wont give refunds on your site doesnt give you the right to design something that ropes people in to profit off of people who simply just want to visit their site.

  Brainly.com

  Date: 11/07/2023

  Hello *****, Thank you for your message. Brainly is an online platform for students, parents, and teachers. We create a space where they can support each other in their educational journey. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions so that our users can choose the option that best suits their needs. While were sorry you missed the timeframe to cancel your subscription free of charge, and we understand it might be a disappointing experience, we must emphasize it has never been our intention to trick any user into using our product. Our policies are stated explicitly in our *********** and in email communications sent to ********************** In case of any further questions, please do not hesitate to get in touch!Best,Brainly Team

• Review fromBeebop R

  Date: 07/29/2022

  1 star

  Beebop R

  Date: 07/29/2022

  canceled a free trial subscription and was still charged by this company stating that ***** didn't not notify them about a cancelation, why would another company notify you about a cancelation canceled on their own website and refused to refund the money back.

  Brainly.com

  Date: 11/07/2023

  Hello, Thank you for your message. Please be assured we appreciate your frustration, but can only go by what we can see on our end. As explained in the previous messages, in case of free trials/subscriptions activated through the Apple App Store, cancellations and refunds must be requested directly through them. We have investigated a bit further and it looks like your free trial on your account ********** was: activated on 18 July canceled on 22 July expired on 25 July I can clearly see that all the above was actioned via Apple App Store. You should not have been charged for your subscription, but if you were, you'll need to request a refund through Apple directly as they do not let merchants issue refunds made on their processors. It might be though that your payment is associated with another Brainly account. We requested more info about the charges, but unfortunately, we didn't get a reply about it.Let us know if you have any other questions.Best,Brainly Team