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Business Profile

Escrow Services

New York Settlements and Escrow Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Escrow Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is working with *************************, for the sale of my timeshare property in ******, ******************************* who represents ******** *********************************************** Services requested I complete an application to set up an escrow account for the transfer of funds during the sales transaction, she informed me that the buyer would transfer all applicable funds into this account that only the funds could be disbursed to me upon closing of the sales transaction. However, she and the realtor made several requests for me to make additional payments into the escrow account as the final closing transaction was delayed time and time again, each request was for additional funds. the last request was for an audit by the bank, which I refused. I contacted a legal firm in ******, provided them with all of the documents pertaining the escrow account and the requests for additional payments and they could not verify if the escrow account or the bank being used was legitimate.At such time I contacted the realtor and escrow company representative and requested a refund of the payments I had sent via bank transfer to the escrow account which amounted to approximately $11,000.00 Neither has responded to my request for a return of the money I have sent to the escrow account.

    Business Response

    Date: 08/17/2022

    Dear *****************************,

    We thank you very much for your feedback, we have tried contacting you numerous times and we requirements been ablet to get a hold of you. There are plenty of requirements to be met in order for you to receive your funds, its important you contact us or *************************.

     

    Tell us why here...

    Customer Answer

    Date: 08/25/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The response from the company is very much in error I was told the only way to secure the funds I had already spend was to continue to send them additional monies.  At which time I had the escrow account in ****** investigated by a local ******* Legal firm  and they advised they could not verify the legitimacy of the escrow account or the person I was dealing with. At that time I requested the return of my funds, we was refused.

    They have made no attempts  to clarify when or how I could ever receive a refund of my funds.

    These guys are scam artist and they should be called out for who they really are and  to prevent them taken advantage of other people in the future.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

New York Settlements and Escrow Services LLC is NOT a BBB Accredited Business.

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